User Experience Design Associate - Customer Experience

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

About SAP Labs Network and SAP Labs Vietnam

SAP Labs Network is the global R&D setup where over 55,000 engineers around the world create, operate and support the most innovative enterprise solutions for SAP’s customers worldwide. SAP Labs Vietnam aims to become one of the key locations within the SAP Labs Network to support the engineering growth for SAP.

What you'll build

In this role, you'll support the design of enterprise-grade user experiences for SAP products. You'll create user flows, wireframes, low-fidelity prototypes, interaction concepts, and simple UI patterns under guidance from senior designers. You'll apply established design system standards and accessibility guidance to routine design tasks, helping improve usability, consistency, and workflow efficiency. You'll assist with usability testing by preparing materials, coordinating participants, taking notes, capturing observations, and organizing findings into clear documentation. Your work will help teams understand user pain points, refine early concepts, and make better product decisions. You'll also contribute to simple AI-assisted interactions, learning how clarity, usefulness, trust, and consistency shape the quality of AI-enabled enterprise experiences.

What you bring

You bring a Bachelor’s or Master’s degree in Design, HCI, Interaction Design, or a related field, with foundational UX design skills and exposure to enterprise, SaaS, or web application design. Exposure to enterprise workflows or operational systems is helpful. You understand core principles of interaction design, information architecture, usability, accessibility, and inclusive design, and can create basic user flows, wireframes, prototypes, and design documentation in Figma or similar tools. You are familiar with usability testing, interviews, surveys, observation, note-taking, and basic synthesis, and can apply feedback precisely. You are curious about enterprise software and bring a careful, learning-oriented mindset, with the ability to collaborate closely with designers, researchers, product managers, and engineers. Awareness of AI-assisted experiences, conversational interfaces, Responsible AI, and human-in-the-loop workflows is a plus.

Where you belong

You'll join an international UX team within SAP Customer Experience, working on cloud-native back-office solutions for Consumer Industry customers, including Retail and CPG companies. You'll collaborate daily with colleagues based in Asia, EMEA, and the US, with guidance from experienced designers, researchers, and design leads. You'll gain exposure to AI design, including embedded AI experiences and the latest agentic design patterns. SAP-sponsored learning hours and resources will support your growth as you build foundations in enterprise UX, research-informed design, AI design, and global collaboration while working on real customer-facing business problems.

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Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 456114 | Work Area: Software-User Experience | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid