User Assistance Developer - SAP Ariba

Job Description

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you'll do

• Craft User-Centric Content: Create, design, and test user assistance content for WalkMe that guides and empowers users to be successful with our solutions
• Collaborate Cross-Functionally: Work closely with UX designers, product managers, and developers to on how to best integrated that content into the user experience, exchanging feedback on structure, interaction design, and assistance needs
• Maintain Content Quality: Regularly update content to ensure it remains accurate, relevant, and aligned with evolving product features and business goals; proofread and edit content for usability, readability, and linguistic correctness; support UA team members in planning, implementing, and coordinating their WalkMe content
• Champion Content Best Practices: Advocate for and implement content standards and best practices across for WalkMe the product team; participate in projects to improve UA tools, processes, and content

The Role

As a User Assistance Developer, you will work closely with stakeholders in different roles in SAP Ariba (Procurement) applying agile principles to ensure timely delivery of relevant User Assistance deliverables, with a strong focus on in-app help, specifically WalkMe. You’ll also work on multimodal delivery (videos, interactive graphics, etc.) and are encouraged to use AI technology.

What you bring

• Minimum of several years of experience in content design, UX writing, and user assistance, ideally as a UA developer at SAP.
• Ideally first-language proficiency in English or excellent written and spoken English.
• Excellent writing and editing skills with a focus on clarity, consistency, and user-centric content and a strong ability to simplify complex information
• Experience in creating and publishing UA deliverables, especially in-app help content, and experience with DITA CMS
• Strong organizational skills, with the ability to meet tight deadlines, deliver on time, and ensure high quality in a fast-paced environment
• Flexibility and a readiness to communicate with team members and to participate in knowledge transfer
• A keen eye for detail and a passion for creating truly engaging and helpful content to meet our users’ needs

Meet your team

We are a team of diverse colleagues collaborating across countries and time zones to bring the very best in User Assistance to all SAP Ariba users.

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 413223 | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.