User Assistance Developer Associate (f/m/d)

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Job Description

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you'll do

Within Commerce and Consumer Industries, user assistance developers (UAD) work to ensure that users get the right help when and where they need it—either directly within the product or on our help portal. We’re looking for UADs to strengthen our growing team. This role is often referred to as “Technical Writing” in other companies

You’ll be working closely with product owners, developers, user experience designers, and other UADs to create and enhance user assistance content. And you’ll also work on content initiatives to ensure the highest possible quality of our user assistance offerings

On a day-to-day basis, you’ll translate complex technical features into easy-to-understand help content, follow guidelines and best practices, collaborate with your peers to support and contribute to the user assistance goals, share and receive constructive feedback with/from peers. And you’ll have a great time with people who love to collaborate and support each other and promote a growth mindset

• Create new user assistance (UA) content for using DITA-based authoring tools and the SAP Help Portal infrastructure
• Work with stakeholders and UX designers to define terminology and draft and fine-tune UI texts based on guidelines and to achieve the best possible user experience
• Create in-app help as primary contextual help
• Create help content for user guides, administration guides, APIs, and more
• Act as a reviewer for other UADs in the tea

What you bring

• 2+ years of experience in producing documentation and user assistance for software products and services
• Excellent communication skills in English, written and spoken (all UA content is created in English)
• A clear, concise writing style and a passion for breaking down complicated concepts and features into simple words
• An eye for detail and a passion for delivering quality
• Familiarity with DITA-based content management system would be an advantage
• Experience with GitHub is a plus
• Ability to prioritize competing tasks in a fast-changing environment
• Experience with development teams working in an agile/Scrum mode or in feature-driven, cloud-native development is a plus
• A positive, open-minded, and collaborative personality with strong self-management skills, a proactive approach, and willingness to be a team playe

Meet your tea

The product portfolio of Consumer Industries consists of a comprehensive suite of solutions to help companies in the consumer products sector operate more efficiently, meet the evolving needs of consumers, and achieve sustainable growth. These solutions aim to help companies optimize operations, improve customer experience, and drive innovation to meet the evolving needs of consumers and achieve profitability.
We’re proud of being a warm and inclusive group of people. Our respectful and supportive environment is one of our strongest assets. We’re looking forward to welcoming new colleagues that share our values and also help us grow and excel!

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.