Technical Services Expert (f/m/d)

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you’ll do
As a Technical Services Expert you will be a technical advisor you will help customers accelerate their cloud transformation journey with tailored-to-fit cloud solutions that deliver business value and outcomes. This includes assessing the customer’s business requirements for their SAP landscape and navigate and mitigate cloud adoption challenges together with our business network partners.

This will include understanding the business transformation goals and challenges of our customers, suggesting solutions and services, and identifying and positioning SAP Global Cloud Operations portfolio offerings.

You will ensure smooth transitions by identifying issues, finding solutions, designing optimal configurations to maximize performance and availability and act as an escalation point for technical issues.

As Position Title your responsibilities will be to:

• Understand the customer business, goals and challenges in order to suggest solutions & services
• Identify and position services of SAP Global Cloud Operations that deliver value to the customer from portfolio
• Identify top issues, define and implement the action items across customer landscape
• Design optimal SAP configuration to maximize system performance and availability
• Drive technology discussions, innovations and recognized as the escalation point for technical issues

What you bring

To be successful in this role you will need to have expertise in SAP technologies and products with a comprehensive knowledge of SAP Basis or S/4HANA architecture, conversion, migration path, methodology and tools or SAP HANA.

You will also need to have:

• Bachelor or Master degree in Computer Science or related field
• Excellent verbal and written communications skills in English, German is a plus
• 10+ years of experience in SAP Technology Consulting with at least 5 years of experience in customer facing roles
• Comprehensive knowledge on S/4HANA architecture, conversion, migration path, methodology and tools, SAP HANA
• Understanding of SAP High Availability or Disaster Recovery architecture, network and virtual technologies (load-balancer, virtual machine)
• Deep experience in technical planning, implementation, configuration and integration of SAP solutions
• Expertise on SAP Technologies and Products with Solid know-how on hyperscalers (AWS, Azure, GCP is a plus)

Meet your team

SAP Global Cloud Operations is part of the SAP Product Engineering board area in SAP. Global Cloud Operations is a business unit focusing on delivery of managed private cloud services. To provide our customers with the right level of service, we have Technical and customer facing roles within the unit along with technical delivery.

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Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 447325 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

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