IT Technology Services Expert (f/m/d)

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

We are looking for an accomplished IT Technology Services Expert who is well versed in delivering consistent, high-quality results to join our Global Cloud Operations team. You will contribute to SAP's global strategy by supporting our customers with their cloud adoption journey as part of the SAP Global Cloud Operations team.

What you`ll do

• You will represent SAP Global Cloud Operations in front of major SAP customers in the region MEE for technology and operations topics i.e. the face of SAP Global Cloud Operations.
• In this role you will be responsible for technical and architectural discussions with the customer spanning the entire SAP technology stack, HA-DR topics and hyperscaler components as maybe applicable to the customer.
• Support the operation of technical system landscapes according to contractual obligations of uptime ensuring stable business operations for customer.
• Co-ordinate and support customer software maintenance tasks (bundled software patches, one off patches/upgrades)
• Identify critical issues affecting customer landscapes, define action plan, and drive the resolution process. Lead root-cause analysis for high-severity issues and escalations impacting customer business operations.
• Drive Capacity planning and system performance benchmarking exercises wherever applicable.
• Drive improvements that increase stability, quality, and maintainability of customer landscapes with a goal to improve customer satisfaction. Collaborate with other SAP units on topics affecting assigned customer.
• Serve as customer’s trusted advisor and their voice within SAP Global Cloud Operations

What you bring

• Minimum 15+ years of SAP Technical Administration experience (Preferably in the domain of SAP Netweaver / SAP HANA)
• Hands on experience with SAP HANA or DB6/Sybase ASE.
• Sound knowledge of SAP S/4HANA architecture and S/4HANA related migration paths and tools.
• Exposure to hyperscaler technologies & hand on experience in working with either one of Azure/AWS/GCP.
• Experience in managing customer landscapes and regular software maintenance activities.
• Ability to Own, Lead and coordinate operational tasks, escalations, process improvements. Excellent problem-solving skills.
• Knowledge and experience of Operational planning/Change Management / Problem management principles.
• Excellent communication & presentation skills in English, German Language is a PLUS.

Nice to Have

• Linux knowledge – especially dealing with interactions of SAP software with the operating system.
• Experience working at an SAP customer location.
• Exposure to AI fundamentals.

Where You Belong

SAP Global Cloud Operations is a business unit focusing on delivery of managed private cloud services. To provide our customers with the right level of service, we have technical customer facing roles within the unit along with technical operations delivery.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 447231 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Berufserfahren | Employment Type: Vollzeit, unbefristet | Additional Locations: #LI-Hybrid
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