Sr Product Specialist - Field Service and Utilities

Job Description

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you'll build

We are looking for a highly motivated Product Manager with domain expertise in Field Service Management and experience in Asset-Intensive industries such as Industrial Machinery & Components (IM&C) and Utilities. This role demands a strategic thinker who can define product direction, collaborate with cross-functional teams, and drive product initiatives from concept through delivery, adoption, and continuous improvement.

Product Strategy & Roadmap:

• Define and own the product vision, strategy, and roadmap aligned with customer and market needs.
• Prioritize product features using data-driven analysis, customer feedback, and market insights.
• Collaborate with engineering, design, and architecture teams to deliver scalable and high-quality features.
• Customer Engagement & Adoption:
• Actively engage with customers and partners to understand business pain points and opportunities.
• Drive feature adoption through enablement materials, rollout strategies, and feedback loops.
• Support customer workshops, product demonstrations, and onboarding sessions.
• Feature Lifecycle Management:
• Translate market and user needs into clear, detailed requirements and user stories.
• Manage the entire product lifecycle from concept to release and continuous iteration.
• Collaborate with UX, QA, and developers during the build phase and validate outcomes post-release.
• Domain Leadership:
• Act as the subject matter expert for Field Service processes, especially in IM&C and Utilities sectors.
• Influence product design by integrating best practices from EAM, SAP Plant Maintenance, and external workforce management.

What you bring

Domain Expertise:

• Good to have experience in Field Service Management solutions and workflows.
• Knowledge of asset-intensive industry processes (e.g., preventive maintenance, outage planning, field dispatch).
• Functional familiarity with SAP Plant Maintenance (PM) and SAP Enterprise Asset Management (EAM).

Industry Knowledge:

• Deep understanding of Industrial Machinery & Components (IM&C), Utilities, or similar sectors.
• Awareness of regulatory, operational, and logistical challenges faced by asset-heavy organizations.

Technical & Functional Competencies:

• Exposure to external workforce and contractor management use cases.
• Working knowledge of map service providers (e.g., Google Maps, HERE, Esri) and geospatial integration in service solutions.
• Ability to work closely with architects and developers on API, integration, and extensibility aspects.

Product Management Skills:

• Strong capability in driving product features from concept to delivery.
• Experience in managing product backlogs, writing user stories, and using tools like JIRA or Aha!
• Ability to analyze market trends and benchmark against competitive offerings.
• Skilled in stakeholder management and cross-functional collaboration.

Where you belong

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 432808 | Work Area: Solution and Product Management | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.