Senior Product Manager - Enterprise Service Management

Job Description

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

PURPOSE AND OBJECTIVES

SAP Sales Cloud and SAP Service cloud share a set of common platform features which are used by our customer to Onboard, Integrate, Extend and Scale the application.

As a Senior Product Manager within the Customer Experience Team, you will be responsible for partnering with cross-functional stakeholders to define, develop and deliver the features that underlies our product and use cases we support. You will define the detailed requirements, work with UX to come up with a concept and ensure a successful delivery working closely with the assigned development teams, in a cloud-consumable way and support the information roll-out to customers, partners and field organization.

We need our product managers to be THE advocate for the product. In addition to being customer-centric, they must be versatile, display leadership qualities and be enthusiastic to take on new problems as we continue to push product forward.

EXPECTATIONS AND TASKS

· Contribute to product roadmap and execution for SAP Enterprise Service Management.

· Prioritize and maintain the Product and Release Backlog and ensure execution together with the development, user experience and user assistance teams with a focus on integrated processes.

· Manage alignment with stakeholders especially in other development organizations, GTM, support, consulting and partners.

· Drive customer and partner engagement and work with customers in a close co-innovation environment

· Focus on customer adoption of products and new developments.

· Create an environment of continuous learning, support culture of innovation contributing to the products

· Strong desire to build customer-desired solutions and an attitude for co-innovation

· Enthusiasm to solve complex problems using state of the art approaches in a cloud development environment

· A solution-oriented attitude in a highly innovative and dynamic work environment

· Motivation to work in a cross functional team and to interact with other teams across the globe

IDEAL WORK EXPERIENCE

· Deep practical experience of agile product management ideally for major cloud native enterprise software vendors

· Proven track record of building a product (feature) roadmap and then leading the execution of the roadmap via requirements collection, backlog definition and scoping in a product

· Deep technical understanding of cloud native enterprise solutions

· Very strong problem-solving and analytical skills, including ability to rapidly gather data, structure hypotheses, and develop synthesized findings/recommendations

· Domain expertise in customer relationship management processes will be a plus

· Proven track record of success of independently leading software development programs/projects with practical experience in software development and/or product management

· Understanding and practicing of product management frameworks

· 7+ years relevant experience with product management, solution management or consulting roles closely related to development.

· Experience in CRM/ITSM and Platform related capabilities.

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy.

SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the hourly base salary rate range applicable for the posted role. The targeted range for this position is 113500 - 192900(CAD) CAD. The actual amount to be offered to the successful candidates will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. SAP offers limited benefits for employees hired into hourly or like roles subject to appliable plan/policy terms. A summary of benefits and eligibility requirements can be found by clicking this link: SAPNorthAmericaBenefits.com.

Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.

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