Senior Business Processes Consultant (SAP Customer Experience)

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Your Role

As a Senior Business Processes Consultant in the SAP Customer Experience team, you will play a pivotal role in designing, implementing, optimizing or safeguarding business processes for our clients. You will leverage your deep functional and technical expertise to deliver innovative SAP CX solutions, mentor junior colleagues, and drive successful project outcomes.

Core Responsibilities:

• Lead and deliver consulting engagements, translating customer requirements into effective SAP CX solutions.
• Design and map end-to-end business processes, focusing on Lead-to-Cash, Service and related domains.
• Facilitate workshops, trainings, and solution reviews for customers and partners.
• Oversee solution configuration, integration, and testing, ensuring high-quality delivery.’

• Support the customer during end user test phase, training phase, cut over tasks and hyper care.
• Document the implemented functions properly for a handover.
• Support the set up and presentation of solution demos for a customer.
• Support proof-of-concept implementation for a customer.
• Feedback Loop to our product team and support department
• Support pre-sales activities and contribute to project acquisition.
• Drive change management and adoption of SAP CX innovations.
• Develop templates, best practices, and service delivery artifacts to optimize processes.
• Mentor and coach junior consultants, fostering a collaborative and high-performing team environment.
• Act as a subject matter expert in at least one SAP CX solution area.
• Engage in escalated projects and provide guidance in complex scenarios.
• Contribute to internal communities, sharing knowledge and driving continuous improvement.

Your Profile

• You’re a true team player with collaborative mindset.
• You’re open to learning how to engage with customers, lead discussions in workshops, and support all project phases.
• Strong communication and presentation skills.
• Comfortable working in international customer teams.
• Functional Experience:

• Several years of hands-on experience with SAP Customer Experience solutions (ideally 3–7 years).
• Strong understanding of business processes in sales, service, marketing, loyalty, and customer data management.
• Proven track record in service delivery or customer-facing roles.
• Technical Skills:

• Solid knowledge of SAP Business Technology Platform (BTP) integration and extensibility.
• Familiarity with AI concepts and their application in SAP CX is a plus.
• Education & Certification:

• University degree in (Business) Informatics, Computer Science, or a related technical field.
• SAP CX certification(s) preferred.

Languages:

• Fluent in English and Polish, both written and spoken.

What We Offer

• A dynamic, diverse, and inclusive team environment.
• Opportunities for personal and professional growth.
• Flexible working arrangements.

We are a consulting team specializing in Customer Experience (CX), supporting a diverse portfolio of solutions—including but not limited to Sales & Service Cloud and Commerce. Our mission is to help customers successfully adopt and maximize the value of our offerings.

We bring together a rich mix of consultants, solution architects, project managers, and integration specialists. This diversity enables us to approach challenges from multiple perspectives and deliver tailored, impactful solutions.

We are true team players—always ready to support one another, share knowledge, and step in when someone needs a hand. This collaborative mindset not only strengthens our internal culture but also enhances the quality and consistency of the service we deliver to our customers.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 442641 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid