SAP Strategy and Operations iXp Intern - SAP CSM Communication & Process Intern

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

About the SAP Internship Experience Program

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.

Three reasons to intern at SAP
1. Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
2. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
3. Gain visibility: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

What you’ll Build

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. This is more than an internship, it’s the foundation for a career built on connection, creativity, and impact

Position title: SAP Strategy and Operations iXp Intern – SAP CSM Communication & Process Intern
Location: NYC, US
Expected start date: April 15, 2026 – Dec 15, 2026

The Communications and Process Intern will be responsible for assisting with internal communications strategies and data that helps drive those strategies. The Intern is responsible for internal communications out to our CSM organization and ensures the content is engaging, on-brand and effective in driving customer outcomes. Additionally, they will be responsible for assisting with generating data insights for management through a variety of tools, and helping to create action plans based off that data. The Intern is expected to work with our Operations teams and CSM management to help drive CSM initiatives and ensure customer satisfaction.

This hybrid role will be split evenly between communications and technical program support.

As an intern, you will:

• Support the Global Operations Manager and team to improve efficiency, communication and stakeholder engagement.
• Assist with the planning, drafting and delivery of internal and external communications (newsletters, stakeholder updates, presentations, digital content).
• Ensure knowledge management is maintained correctly
• Organize and support project management activities.
• Learn SAP data insight tools and provide insights using those skills
• Suggest ideas and implement improvements for internal processes.
• Support the preparation of executive presentations and communication materials.
• Coordinate the follow-up of weekly team meetings and track action items.
• Participate in new initiatives that drive the success of the Customer Success organization.

This role will enhance team capacity, strengthen stakeholder engagement, and directly contribute to the successful rollout of new CSM programs. You will also gain a solid foundation and understanding of how SAP’s global Customer Success organization operates while working in a dynamic international team.

What You’ll Bring:

We’re looking for someone who takes initiative, perseveres, and stays curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

The ideal candidate combines strong communication and creative skills with an analytical, process-driven mindset, making you comfortable working across communications, operations, and customer success initiatives.

Educational requirements:

• Currently enrolled at a university in Communications, Business, Marketing, Business Administration, Economics, or a related field. For recent graduates, joining date must be within six months of graduation date.

Position requirements:

• Strong written and verbal communication skills, with the ability to simplify complex technical processes into clear, engaging content.
• Excellent organizational, analytical, troubleshooting and problem-solving skills.
• Ability to communicate effectively across multiple regions in a dynamic, fast-paced organization.

• Flexible, self-aware, motivated and open to feedback.

• Strong interest in Customer Success, process improvement and operations in the tech industry.

Desired skills/experience:

• Interest and/or experience in communications, copywriting, video creation, graphic design, and storytelling.
• Familiarity with communication tools (e.g., MS Office, Canva, SharePoint or similar).
• Advanced knowledge of Microsoft PowerPoint and Excel.

To excel in this role, you are:

• Passionate about customers and continuous process improvement.
• A multiplier who goes beyond the job description to support and elevate others.
• Able to work well both independently and as part of a high-performing team.
• Positive, self-motivated and driven by a can-do attitude

Meet your team:

We are a Global team and we run following our team’s core values:

• Transparency
• Collaboration & Trust
• Continuous improvement mindset

Technology, processes, and people are at the heart of our ongoing operational mission.

Operations Leads within the team provide data insights that highlight the Scale business successes and areas of improvement, empowering teams and decision-makers across the organization to make informed choices on portfolio strategy, priorities and territory management.

SAP’s goal is to create an industry-leading Scale customer engagement experience that provides an easy-to-use digital entry point to self-help and guidance for our customers.

Within the S&O organization, the Digital CSM Operations team is the engine to guarantee SAP customer success strategy is executed at scale by building a strong foundation for growth through innovation and tools.

The team works strictly aligned with the Regional Digital Customer Success Teams to collaborate and develop harmonized processes that are effective, technology driven and in line with the needs of the field.

Where You Belong

Be part of SAP Next Gen, a global community for students, universities, schools and educational partners, who are passionate about innovation and technology.

1. Culture of Collaboration: Partner with experienced SAP colleagues and expert mentors who will support your growth. Grow professionally through personalized mentoring, coaching, and career development support.

2. Project-driven Experience: Kickstart your career with hands-on learning experience, making an impact from day one by contributing to meaningful projects that help the world run better. You’ll have endless learning resources at your fingertips and gain future-ready skills from a variety of virtual, in-person, and hybrid learning sessions, cultivated just for you, and aligned with our learning approach.

3. Gain Visibility: Build relationships with leaders and peers across teams and functions. Showcase your ideas, skills, and creativity in a global, fast-paced environment. Open doors for future career opportunities within SAP and beyond.

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Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 15 - 62 (USD) USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

AI Usage in the Recruitment Process

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Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 448436 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid