Company Description
SAP is the global market leader for business software and related services, and SAP National Security Services Inc. ® (SAP NS2®) is an independent U.S. subsidiary, offering SAP solutions with specialized levels of security and support to meet the requirements of U.S. national security and critical infrastructure customers.
This position requires access to customer data. Must be a U.S. citizen; SAP NS2 does not offer Visa sponsorships for this role. Candidates must have an active TS SCI Polygraph clearance to be considered.
SAP NS2 Digital Adoption Platform Builder - Active TS SCI with Polygraph
Job Description
What you’ll bring
You have proven expertise in developing web-based user experiences and automation, with strong hands-on experience working with JavaScript, HTML, CSS, and the browser Document Object Model. A deep understanding of how web applications are structured and how to identify, interact with, and manipulate DOM elements is essential to creating reliable experiences that work seamlessly within existing applications. You’re able to use selectors, browser developer tools, and web automation techniques to troubleshoot application behavior and solve complex technical challenges. You also understand how user roles, behaviors, application states, and business processes influence the experience a user needs, allowing you to translate business requirements and user needs into intuitive, contextual solutions. Strong analytical problem-solving, attention to detail, and the ability to collaborate with technical and non-technical stakeholders are central to how you approach your work.
What you’ll build
You’ll develop interactive overlays and in-application experiences that guide users through complex processes and help them successfully complete tasks within SAP and other web applications. Walkthroughs, tooltips, notifications, surveys, contextual guidance, workflow automation, and self-service resources are solutions you’ll build and configure to support onboarding, training, process changes, and ongoing adoption. You’ll use application elements, DOM selectors, JavaScript, and conditional logic to create experiences that respond to what users are doing and where they are within an application. You’ll tailor these experiences based on user roles, behaviors, application states, and business requirements, while testing across browsers, applications, and scenarios to ensure they function as intended. You’ll also troubleshoot and maintain published experiences as underlying applications evolve and contribute reusable components, development standards, naming conventions, and governance practices that support consistent implementation at scale.
Where you belong
You’ll work onsite at our customer in Chantilly, A and take ownership of the technical experiences that sit directly on top of the applications employees use to perform their work. You’ll work closely with product, design, business stakeholders, technical teams, and subject matter experts to understand application workflows, identify points of friction, and turn those needs into effective in-application experiences. Your work will sit at the intersection of web development, automation, user experience, and digital adoption, giving you the opportunity to solve technical challenges while directly improving how people learn and interact with enterprise applications. If you enjoy understanding how applications work beneath the surface and using that knowledge to create smarter, more intuitive user experiences, this role offers that combination of technical depth and user impact.
Qualifications
Skills used in this role: JavaScript, HTML, CSS, Web UI Automation, E2E Testing, Browser DOM, User Experience (UX), Application Adoption, User Behavior Analysis, Browser Developer Tools, Digital Adoption Platforms, WalkMe, SAP, UX/UI Design Principles, Accessibility Standards, Responsive Web Design, Instructional Design, Business Requirements Analysis, Technical Troubleshooting, Stakeholder Collaboration, Development Standards, Reusable Components, Naming Conventions, Governance Practices, Solution Documentation, and Business Process Analysis.
Additional Information
All your information will be kept confidential according to EEO guidelines.
About SAP
With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives.
As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Compensation Range Transparency
SAP believes pay transparency is essential to fostering an honest, supportive, and inclusive culture and is an important part of our commitment to pay equity. The salary range for this position is included in the job posting. The actual compensation offered to the successful candidate will fall within that range and will depend on factors such as education, skills, experience, location, and scope of the role, as determined through the selection process. Where applicable, SAP may also provide variable incentive opportunities and additional benefits, subject to the terms of the relevant plans and policies. Any variable incentive amount is target-based, with actual payouts dependent on company and individual performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.
AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
Please note that any violation of these guidelines may result in disqualification from the hiring process.
