SAP Mexico Next Gen - Value Delivery HUB

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

About the Team

This role offers an opportunity to contribute significantly to our customer satisfaction goals and operational efficiency. You will work closely with our Commercial team and cross-functional teams to ensure seamless support and service delivery. You will be responsible for facilitating accurate and timely information retrieval from O2I & Cash Collections, contributing directly to improving customer relationships.

If you are detail-oriented, proactive, and thrive in a fast-paced environment, we encourage you to apply and join our dynamic team.

What you’ll do

Position Title: SAP Mexico Next Gen – Value Delivery HUB

Location: Mexico City, Mexico

Expected start date: June 2026

Contract Duration: 2 Years

• Monitor and track CMS (Customer Management System) data to facilitate accurate bookings and order processing.

• Conduct reconciliations between invoice pools and accounts receivable to ensure accuracy and resolve discrepancies promptly.

• Manage tickets to obtain critical information such as customer inventory, billing plans, and clarification on booking issues.

• Assist in collecting purchase orders from customers to facilitate smooth order fulfillment processes.

• Coordinate with customers to obtain necessary tax certificates required for transactions.

• Guide and facilitate the process for registering as an SAP supplier based on specific customer requirements.

• Complete required templates and documentation to resolve issues and unblock customers or partners as needed.

Who you are

• Bachelor’s degree in Business Administration, Finance, or a related field preferred.

• Proven experience in a customer service role, preferably within an industrial or B2B environment.

• Strong organizational skills with the ability to manage multiple priorities and deadlines effectively.

• Excellent communication skills, both written and verbal, with the ability to interact professionally with customers and internal stakeholders.

• Proficiency in SAP systems preferred.

• Ability to adapt quickly to new technologies and tools used in the industry.

• Handle deal support scalations and proficient follow up for commercial topics

• Confident problem solver, able to work on multiple deadlines under pressure

• Communication and interpersonal skill (verbally and written)

• Strong attention to detail and deliver excellent quality

• Proficiency in English (both verbal and written).

#LI-Hybrid

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 452994 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid