Product Owner - SAP for Me China

Job Description

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Meet Your Team

SAP for Me is your digital companion to easily interact with SAP and get immediate guidance to the best solution for you. SAP for Me aggregates important alerts, metrics, and insights about your SAP product portfolio with a single access point.

We are an international team with a diverse and dynamic group of professionals spanning across Germany, Romania, and China. Our team thrives in a collaborative environment, where agile methodologies and the SAFe (Scaled Agile Framework) guide our approach to delivering high-quality solutions. With a strong emphasis on customer focus, we work closely with our clients to understand their needs and provide tailored, innovative solutions that drive success. Our global presence allows us to bring diverse perspectives and expertise, making us uniquely positioned to tackle complex challenges and deliver value at scale.

We seek an experienced ​​Product Owner (PO)​​ to join our Scrum team. You will own the product vision, strategy, and backlog for our Customer Service Management solutions (leveraging platforms like ServiceNow, SAP BTP, CRM). You will bridge business needs and technical execution to maximize value delivery, ensuring solutions directly improve SAP’s customer experience.

What You Will Do

As the Product Owner, you will:

• ​​Own the Product Vision & Backlog:​​ Define and communicate the product vision, roadmap, and priorities. Manage, refine, and prioritize the product backlog for the Scrum team.
• ​​Maximize Value Delivery:​​ Ensure the team delivers high-value features aligned with business goals (simplification, customer experience, operational efficiency) in the Customer Service Management domain (e.g., Case Management, Knowledge Management).
• ​​Define Requirements:​​ Translate business needs and stakeholder input into clear, actionable user stories and acceptance criteria.
• ​​Stakeholder Collaboration:​​ Act as the primary liaison between business stakeholders (Service Management, Operations), customers, and the development Scrum team. Manage expectations and communicate progress effectively.
• ​​Guide Agile Execution:​​ Actively participate in all Scrum events (Sprint Planning, Daily Scrums, Reviews, Retrospectives). Make timely decisions and clarify requirements to keep the team productive.
• ​​Focus on Outcomes:​​ Define and track key product success metrics (KPIs). Validate delivered features meet business objectives and customer needs.
• ​​Market & Platform Awareness:​​ Maintain knowledge of relevant technologies (ServiceNow, SAP BTP, CRM) and ITSM/ITOM trends to inform backlog prioritization.
• ​​Drive Continuous Improvement:​​ Collaborate with the Scrum Master and team to identify and implement process improvements based on feedback and retrospectives.

What You Bring

• Bachelor's or Master's degree in Business Administration, Computer Science, Engineering, Information Systems, or a related field.
• Proven experience (3+ years) as a Product Owner, Product Manager, or similar role in an Agile software development environment (Scrum essential).
• Strong understanding of Agile principles, Scrum practices, and backlog management techniques.
• Excellent communication, presentation, and stakeholder management skills, with the ability to articulate complex concepts clearly to both technical and non-technical audiences.
• Demonstrated ability to translate business strategy and customer needs into actionable product requirements and priorities.
• Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
• Experience working on enterprise applications, IT service management (ITSM), customer service solutions, or related domains is highly desirable.
• Fluent in oral and written English is mandatory

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 429630 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.