Partner Experience Specialist

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

You will play a key role as a Partner Support Specialist within the Partner Services Hub, Partner Support team, with a specific focus on the Partner Orchestration Services pillar.

This role supports complex, high-impact partner scenarios that require close collaboration across multiple internal teams, often involving issues that impact business continuity for partners and internal stakeholders. You will act as a central point of coordination, ensuring seamless orchestration, clear communication, and timely resolution.

The role involves:

• Supporting the Partner Orchestration Services function, managing complex, cross-functional initiatives involving Partner payment and commission issues.
• Acting as an orchestrator across multiple internal teams, ensuring alignment, accountability, and progress toward resolution of partner-impacting issues.
• Managing time-sensitive and business-critical cases, with a strong focus on minimizing disruption and ensuring continuity for partners and internal stakeholders.
• Proactively identifying risks, dependencies, and potential escalations, and driving actions to mitigate them.
• Owning and managing stakeholder communication, setting clear expectations and providing high-quality, consistent updates.
• Delivering excellent quality standards in all written and verbal communications, ensuring clarity, accuracy, and professionalism.
• Building strong relationships with key stakeholders, including Partner Managers and cross-functional teams, to enable effective collaboration.
• Maintaining and improving internal systems of partner records, ensuring data accuracy and visibility across teams.
• Identifying opportunities to enhance processes and improve the overall partner experience, particularly within complex orchestration scenarios.
• Contributing to the evolution of the Partner Support portfolio in line with PES priorities.
• Flexibility around working hours may be required.

Education and Qualifications / Skills and Competencies:

• University Degree/Student in Business/IT preferable
• Strong organizational and coordination skills, with the ability to manage multiple complex topics simultaneously
• Proven ability to work proactively in high-pressure, fast-paced environments, especially where business continuity is at risk
• Experience in stakeholder management, including handling expectations and navigating escalations effectively
• Excellent communication skills, with a strong focus on quality, clarity, and professionalism in responses
• Strong problem-solving and analytical skills, with experience managing high volumes of tasks within tight timelines
• Ability to work cross-functionally and build relationships in a multinational, multicultural environment
• A proactive, solution-oriented mindset with a strong sense of ownership and accountability
• Ability to work independently while coordinating across diverse teams
• Experienced IT User – Outlook, Excel, Word, PowerPoint
• Fluent in English; an additional European language is a benefit
• Experience in partner/customer-facing roles, ideally in complex support or operations environments
• Proven track record of process improvement and driving operational efficiency

What we offer:

We offer our employees a range of great benefits, online training courses, as well as professional advice and support to get you settled into your new role at SAP, with continued support throughout your tenure with us.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 452397 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid