iXp Intern - Partner Support Specialist

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you'll do

As a Partner Support Specialist (Intern), you will be a key point of contact Globally focusing primarily on the Cloud Choice Flex model. As well as this you will guide partners to the right tools and resources, triage and resolve queries, and surface process improvements that make it easier for partners to do business with SAP. The role is primarily reactive and requires strong stakeholder management, attention to detail, and a drive to improve efficiency and partner satisfaction.

• Build foundational knowledge of SAP partners, PartnerEdge, and the end-to-end CCflex change-of-partner process, criteria, and timelines.
• Intake, triage, and track CCflex change-of-partner inquiries through established channels; validate prerequisites and documentation, and route to the correct teams as needed.
• Provide clear, empathetic communication on next steps, timelines, and status; proactively follow up to remove blockers and meet SLAs.
• Collaborate closely with internal stakeholders.
• Collate and present insights on recurring issues and propose pragmatic process or knowledge-base improvements (e.g., checklists, FAQs, guidance updates).
• Support operational reporting (e.g., case volumes, cycle times, SLA adherence) to inform continuous improvement.
• Flexibility around working hours may be required to support global stakeholders.

What you bring

• University Degree/Student in Business or IT preferred.
• Strong problem-solving and analytical skills; comfortable handling a high volume of tasks within tight timelines.
• Fast learner with creative thinking; able to absorb new processes and policies quickly.
• Proactive, result-oriented team player with excellent written and verbal communication skills.
• Comfortable working in a multicultural, multinational environment.
• Able to work independently and take ownership of assigned tasks.
• Experienced IT user (Outlook, Excel, Word, PowerPoint); familiarity with CRM or ticketing tools is a plus.
• Fluent in English; an additional European language is a benefit.
• Experience interacting directly with customers or partners is an advantage.
• Demonstrated ability to improve process efficiency and communicate effectively with project stakeholders.

Meet your team

Partner Support sits within the Partner Services Hub and is dedicated to enabling SAP PartnerEdge partners to succeed. We collaborate closely with Partner Managers and other Partner Activation roles to resolve partner queries, improve processes, and elevate the overall partner experience. This internship focuses on the CCflex change-of-partner topic.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 455518 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid

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