SAP iXp Intern - Partner Support Specialist

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you’ll build

As a Partner Support Specialist, you will be a key point of contact for SAP Partners across the globe, with focus in EMEA/MEE regions. You will guide partners to the right tools and resources, triage and resolve queries, and surface process improvements that make it easier for partners to do business with SAP. The role is primarily reactive and requires strong business communication, attention to detail, and a drive to improve efficiency and partner satisfaction.

The role involves:

• Developing a clear understanding of what an SAP Partner is and an awareness of the tools and resources available to SAP Partners.
• Address and resolve partner queries via support channels (tickets, live chats, AI tools).
• Helping create digital assets to empower SAP Partners and enhance their self-sufficiency.
• Aligning with other internal teams for partner issue resolution. You will need to build a positive relationship with different teams and process owners that also support SAP Partners.
• Developing agility and proactive problem-solving skills within a fast-paced and rapidly changing environment.
• Flexibility around working hours may be required.

What you bring:

• University Degree/Student in Business/IT preferable

• Problem-solving and analytical skills, experience in effective handling of high volume of tasks in short timeframes

• Creative thinking, willingness and ability to quickly learn new concepts and technologies

• A pro-active and result-oriented team-player with strong communication skills, passionate about his/her work

• Ability/openness to work well in a multicultural and multinational environment

• Able to work independently and take ownership of assigned tasks

• Time management skills and strategic workload management

• Experienced IT User – Outlook, Excel, Word, PowerPoint

• Fluent in English and additionally a European language is a benefit (eg.: German)

• Experience in handling customers directly

• Experience in improving efficiency on processes is desired

Start date: June 2026

Duration: 12 months

Work schedule: full time

Where you belong:

The SAP Internship Experience Program is SAP's global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. This is more than an internship; it's the foundation for a career built on connection, creativity and impact.

Partner Support sits within the Partner Services Hub and is dedicated to enabling SAP PartnerEdge partners to succeed. We collaborate closely with Partner Managers and other business roles to resolve partner queries, improve processes, and elevate the overall partner experience.

We offer our employees a range of great benefits, online training courses, as well as professional advice and support to get you settled into your new role at SAP, with continued support throughout your tenure with us.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 453565 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid

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