Join SAP as an IT Technology Services Senior Specialist - SAP HANA DBA in Bangalore, IN. This regular full-time, hybrid role sits within the Enterprise Cloud Services team, where you will safeguard and optimize strategic customer investments through expert database administration, critical situation handling, and continuous improvement initiatives.
Requirements
10+ years of related professional experience required.
Bachelor’s degree or higher in Computer Science, Engineering, Information Technologies Management, or a related field required.
Expert-level knowledge in SAP HANA and database technologies like ASE/MSSQL required.
Experience working in Public Cloud Domains (Microsoft Azure, AWS, GCP) required.
Professional Certification of Database Platforms required.
Skills & Responsibilities
SAP HANA DBA Expertise: Manage database installations, upgrades, performance tuning, security, backup, recovery, and high availability to ensure optimal system stability and performance.
Incident and Problem Management: Handle major incidents, troubleshoot service request failures, and conduct root cause analyses within strict SLA and KPI thresholds.
Cloud and Automation Skills: Utilize public cloud platforms (Azure, AWS, GCP) and automation scripting tools to streamline standard operating procedures and enhance proactive alert analysis.
Customer Service and Collaboration: Safeguard customer relationships through a strong service-first mindset, coordinating across internal and external teams to drive continuous improvement.
Potential transition routes: People from Database Administrator or Cloud Infrastructure Engineer roles may bring strong database management and cloud operations skills, alongside meeting the 10+ years of professional experience and SAP HANA requirements.
Job description
We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
What you’ll build
Enhanced Operations Service Specialist plays a pivotal role within the SAP ECS – Enhanced Operations Service (EOS) organization, serving as a trusted advisor responsible for safeguarding and optimizing strategic customers' investments in SAP Enterprise Cloud Services.
We are looking for an experienced SAP technology professional experts for the Enhanced Operations Service (EOS) team who should have a proven track record in Database Administration in HANA database and Critical Situation Handling with a strong technical and process background.
A customer first mindset is a must.
Ensuring Day to Day quality service delivery and defining, tracking, and achieving various ambitious service KPI and SLA’s.
Technically skilled in Database Technologies like HANA/ASE/MSSQL – with expert level knowledge in HANA is must
Participate in Major incident handling, troubleshoot service request failures, downtime extensions, long running ongoing incidents for a customer, and resolving in the stipulated SLA/KPI thresholds
Quick responses during escalations, take proactive steps to avoid escalations, identifying and driving initiatives to improve the operation and stability for our customer system.
Root Cause analysis for Service requests failures/outages, performance issues – continuous improvement methodologies
Strong capability in proactive alert analysis and maintaining system stability by effectively analysing and responding to proactive alerts
Analyse root-causes of the failures (if known) and define a corrective action plan, with well-defined mitigation steps.
Coordinate and orchestrate the work between the various teams with Strong collaboration with other units within and outside Enterprise Cloud Service units.
Bring in Continuous Improvement Initiatives, to address customer pain points and enhancements in the Service Delivery
Process improvement initiatives for daily operational activities
Streamline standard operating procedures by focussing on automation enhancements.
Proactive Operation services for the customer and service on-demand with timely alert reduction program to all the stakeholders involving the customer.
IT Technology Services Senior Specialist - SAP HANA DBA
Bangalore
Hybrid
What you bring
10+ years of related professional experience
Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Technologies Management.
Cloud knowledge (e.g., experience of working in Public Cloud Domains like Microsoft Azure, AWS and GCP)
Strong experience as Database Administrator in Global Operations team (primarily on SAP HANA and ASE)
Exposure to the automation tools /scripting or processes
DB installations and upgrade, Planning, setup, and implementation.
Providing technical expertise and support in optimizing and tuning of Systems, Performance Optimization.
DB Concept on Security, Backup and recovery strategies, performance tuning, System Copies, high availability, and disaster recovery strategy, export-import, replication is must.
Experience in Problem Management, Root cause analysis methodologies
Professional Certification of Database Platforms
Capacity to continuously acquire new knowledge in an independent and proactive way.
Good analytical and solution-oriented thinking
Very good communication and networking skills
Experience of safeguarding customer relationship.
Strong customer service focus
Where you belong
SAP Enterprise Cloud Services is part of the Customer Services & Delivery board area in SAP. Enterprise Cloud Services is a business unit focusing on delivery of managed private cloud services. To provide our customers with the right level of service, we have Technical and customer facing roles within the unit along with technical delivery.
The Enhanced Operation Service is part of SAP Enterprise Cloud Services Delivery organization. This is a dedicated team which will focus on leading and optimizing strategic customers’ end-to-end delivery and operation model, during the customer’s cloud transformation journey. We provide a spectrum of cloud deployment options for our customers with our own infrastructure, our partners and through public cloud infrastructures.
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Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
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AI Usage in the Recruitment Process
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Requisition ID: 449306 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
