One of SAP’s strategic customers has conducted a transformation program, part of which is to consume their entire SAP landscape as enhanced private cloud model provided by SAP with more than 80 productive systems and several of the largest SAP HANA-based systems. To provide the right level of service, a dedicated team has been set up within SAP Enterprise Cloud Services to work for this strategic client. The goal of this team is to operate the entire customer SAP landscape and drive innovation adoption as the customer is at the start of a large-scale SAP S/4HANA transformation program.
Enterprise Cloud Services (ECS) is part of the Customer Value Group board area, sitting within Global Cloud Operations (GCO), an organization dedicated to delivering exceptional end-to-end operational experiences and seamless technical adoption for customers throughout their cloud journey.
ECS is the delivery organization responsible for running and operating SAP's Cloud ERP Private offering (RISE with SAP). We provide technical managed services and operations across the full stack, helping thousands of customers worldwide become intelligent enterprises. Our teams operate across all major regions - EMEA, MEE, AMER, and APAC, bringing strong international focus and rich cultural diversity to everything we do.
Within ECS, the MEE Large Customer Operations (LCO) team takes accountability for a select group of high-complexity customers, operating them in a ring-fenced model to meet the highest standards of operational excellence. Together, we cultivate a culture built on deep technical ownership, proactive governance, and strategic advisory, empowering customers to achieve their business outcomes and succeed in their SAP transformation journeys.
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