Head of SCP (Strategic Customer Program) MEE (f/m/d)

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

THE ROLE

The MEE Head of SCP (f/m/d) leads the SCP organization responsible for SAP’s strategic customer program, the top of the SAP GTM pyramid (185 global accounts that contribute 20% to SAP overall revenue). The MEE Head of SCP (f/m/d) is responsible for the strategy, GTM, and budget attainment of the matrixed organization leading the regional team of 19 global quota carriers (Managing Partner) across SAP MEE’s 3 market units and their account teams supporting the execution of the strategy in the respective market unit organisations.

The SCP team is responsible for delivering CLTV through development of long-term strategic customer engagements, growing SAP wallet share, and transforming the business of our lighthouse customers leveraging the breadth and depth of SAP’s software and services portfolio. The MEE SCP leader (f/m/d) will focus on the continued delivery of double-digit Cloud Bookings growth and multi-year total revenue growth in this segment. The MEE Head of SCP (f/m/d) will report directly to the Regional President MEE.

RESPONSIBILITIES

• Execution for SAP’s global strategic program (SCP) as measured by KPI’s including quarterly and annual budget attainment (SW and Services), pipeline health, and CCB.
• Develop strategic segment strategy focused on driving long term customer engagement, growth of total revenue under management, and end to end LACE operationalization.
• Excellent leadership and communication skills; ability to influence at the highest levels of the company including Regional executives, Board areas, and all customer stakeholder organizations across the company.
• Set revenue attainment strategy and go-to-market operating model for the strategic segment, in collaboration with CS&D, LOBs, Operations and Regions.
• Develop the SCP team in terms of Managing Partner skills, IAE and VAT coverage across the SCP accounts to ensure that customers continue to invest and expand their SAP footprint.
• Adopt methodology, enablement and tools for strategic pipeline development (i.e. Big Rocks), Strategic Client Engagement (SCE), and implementation of multi-level account governance across the entire spectrum of SAP investments and transformation opportunities to ensure CLTV.
• Partner with CS&D organization on GTM alignment of roles and KPI’s so support the adoption of SAP Cloud solutions
• Partner with Marketing on global SCP plan including strategic segment events and ABM (increasing emphasis on digital modalities to support global account strategy across subsidiaries and affiliates, both demand gen and adoption and consumption support).
• Orchestrate all relevant Customer Success roles and practices to deliver a world class operating model to support the end to end Land-Adopt-Consume-Expand journey.
• Partner with the Partner & Ecosystem team to govern and deliver on programs to leverage customer influence and accelerate development of strategic pipeline.
• Executive sponsorship of selected SCP customers.

EXPERIENCE & ROLE REQUIREMENTS

• Strong background in account leadership, industry knowledge, and business acumen, with the ability to translate customer challenges and goals into actionable strategic roadmaps
• Ability to influence and drive results in a highly matrixed organization
• Several years of experience as people manager managing sales teams leading complex global customer relationships (including customers who are also partners, suppliers, joint GTM and co-innovation at scale, and 12 month+ pursuits) as MMT or MMM
• Experience implementing go-to-market engagement model transformation at a global scale (Cloud GTM transformation experience preferred)
• Demonstrated ability to lead transformation at a global scale
• Profound business understanding of Sales, Customer Success, and Services in Cloud context
• Proficiency in building robust executive relationships, earning trust, and establishing governance structures. Executive Sponsorship of complex global customers
• Fluent English is a must, additional German is a strong plus

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Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

AI Usage in the Recruitment Process

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Requisition ID: 444732 | Work Area: Sales | Expected Travel: 0 - 40% | Career Status: Executive | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

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