D&P Core Platform Services Associate Solution Support Engineer

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

What you'll do

Do you demand the best from your professional career? Are you inspired by excellence? At SAP, you will have the power to make a real impact. As the global market leader for business software, SAP helps companies and organizations in more than 25 industries to run better. The Support Team at the Support Center Central and Eastern Europe – Budapest is critical to SAP's future success, and we are looking for candidates who strive to make the world run better.

The Role

As a Solution Support Associate, you troubleshoot and solve incoming customer problems that are reported online through various industry-leading channels within SAP Data & Platform (D&P), Core Platform Services. This role regularly involves liaising with development teams, utilizing teamwork, knowledge databases, problem simulation, and remote work on customer systems to resolve interesting and complex issues across both Cloud and On-Premise solutions, while achieving excellent customer satisfaction and experience.

Cross-Team Collaboration

In this role, you will collaborate closely with multiple SAP product and development teams to resolve complex cross-product issues. This includes working with LOB DevOps teams, the Development team, and the DCC team on monitored and proactive support cases. You will also coordinate with product areas such as S/4HANA, SuccessFactors, SAP BDC, Joule in a Box, AI Assistants, and Ariba NEXUS — ensuring end-to-end resolution for provisioning, landscape, and integration scenarios that span multiple solutions.

Some of the technologies we support include, but are not limited to:

· ABAP Tools

· Output Management

· Data & Knowledge Management

· Cloud Identity Services

· Software Logistics

· Application Services

· Provisioning (URM / UCL)

Responsibilities

· Investigate, analyze complex, real world, unique problems; and resolve critical system issues By thinking independently and applying effective problem-solving skills.

· Technical problem solving & debugging.

· Recommend known technical solutions and develop workarounds for corrective action.

· Properly document communications and actions for customer issues in our CRM system.

· Use SAP and third-party tools to diagnose problems directly on customer systems.

· Participate in Weekend shifts as scheduled.

· Master SAP software that is being used by industries, governments, and multinational companies.

· Support escalation management by helping coordinate critical customer situations and driving resolution.

· Analyze and investigate critical customer issues to identify root causes and provide timely solutions.

· Participate in customer calls and bridge calls to provide real-time technical support and guidance.

· Provide real-time chat support to customers, ensuring fast response and high-quality assistance.

What you bring

· University degree or College diploma program in Computer Science, Business, Technology, or Mathematics is a plus. We encourage candidates and fresh graduates from all academic backgrounds to apply.

· Strong IT affinity is a must to assess, research, and troubleshoot while collecting information about customer issues.

· Strong communication and customer service skills.

· High proficiency in English (spoken, written and customer management).

· Having programming skills is preferred.

· High level of analytical skills.

· Open and professional communication style.

· Strong team player who learns and adapts quickly.

· Enjoy and derive satisfaction from direct interfacing with customers.

Meet the team

If you’re searching for a diverse, multi-cultural team where you feel empowered, respected and dedicated to your ideas and individual growth- you have come to the right place. Our team culture is to encourage and recognize unique contributions, and provide a fun, flexible and inclusive work environment.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 457939 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid