Cloud Service Engineer for SAP Cloud Platform Services

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

The Engineering and Continuity organization provides multitude of products and services related to operations and continuity of business delivery. The Service Engineering teams make the SAP Cloud Platform run better by providing 24x7 deep technical coverage for Incident Management (Outages and other incidents with major customer impact) applying SRE principles. We share a Live Site First culture and care for the business continuity of our customers running mission critical applications on top of the Cloud Platform.

We are establishing a new Service Engineering Team in our organization that shall proactively drive continuous improvement of the whole productive landscape and actively participate in incident management and problem investigations. Having broad technical knowledge about the infrastructure, the services and the platform, our engineers can solve incidents, drive and implement automation and develop central tools.
The mission of the team is to provide, protect and improve the software and systems behind productive services on SAP Cloud Platform (SAP CP) with an ever-watchful eye on the availability, performance, and capacity.
We are looking for experienced software support engineer to join our Service Engineering team responsible for the availability and support of Cloud Foundry Services on SAP Cloud Platform.

What you'll build:
As a Cloud Service Engineer in the SAP CP Service Engineering Team you will have the opportunity to operate and support complex SAP CP services, analyze performance issues, proactively monitor the service behavior and identify areas for improvement. You will participate in the development of tools for monitoring and troubleshooting cloud services built on latest open source and SAP technologies, following SRE principles.
Responsibilities
• Actively monitor system availability and performance metrics. React on incidents on a deep technical expertise level, investigate and solve problems. Drive root cause analysis and follow-up improvements. Note that this includes participation in operations support on-call shifts for reacting to major incidents. It comes with special compensation package.
• Perform in-depth troubleshooting and log analysis to identify and solve complex support issues involving multiple software components and request processing layers.
• Build software-based solutions to prevent recurrences of incidents and improve service stability and reliability.
• Provide timely and effective resolution to support requests based on internal and external service level agreements (SLA).
• Enhance infrastructure and platform monitoring by gathering system metrics and implementing tools for recovery.
• Integrate and collaborate closely with development teams and work with them on outputs from Postmortems and product improvements
• Work in an international environment
• Learn new technologies and keep up to date with latest development increments and help junior team members build knowledge and expertise• Participate in the weekend and overnight on-call rotation If you are interested in software engineering based on cutting-edge technology, you will find an inspiring and professional environment for your learning and growth. You will be working in close collaboration with the development teams that build the services which are in your responsibility. We emphasize teamwork and a trust-based working model. Collaboration with other teams in an international environment will be a regular part of your work.

Required skills and competencies
• BSc degree in Computer Science or related technical field
• Good understanding of modern cloud architectures
• Experience with debugging and profiling tools
• Enthusiasm for automation - make the computers do the work for you
• Experience with REST APIs
• Working efficiently in emergency situations. Affinity to quickly analyze and solve problems in a worldwide team setup
• Excellent team player, passionate about his/her work, self-motivated and driven
• Excellent communication skills - precise, based on facts
• Experience configuring and using AI tools (e.g. GitHub Copilot, ChatGPT, Claude) to improve productivity and automate tasks.
• Observability (metrics/logs/tracing)
• Understanding the difference between SLIs/SLOs and SLAs.
• Fluency in English

Professional experience in at least one of the following areas and good knowledge for the rest
- Java (or another OOP language) programs support and troubleshooting
- Scripting and automation
- Unix/Linux and operating system principles
- Network architecture, e.g. TCP/IP, MAC addresses, IP packets, DNS, OSI layers and load balancing
- Database Administration and support
- Security best practices for application development and operations in Cloud Environment

Experience with any of the following is considered an advantage
• Cloud infrastructures and services, e.g. AWS, Azure or GCP
• Cloud technologies such as Cloud Foundry, Kubernetes
• Distributed systems and container technology
• Git, GitHub, Maven, Jenkins, Gradle
• Working in a multicultural, worldwide team setup
• Working in Agile environment
• CI/CD Tools like Jenkins, GitHub Actions
• 2+ years of experience in the areas of software support, operations and/or development.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 458697 | Work Area: Software-Development Operations | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid