Join SAP in Sofia, Bulgaria as a Cloud Operations & AI Engineer (maternity replacement for 1 + 1 years). In this role, you will monitor SAP cloud solutions, handle incident responses, and develop LLM-driven agents to automate operations. The position requires 24/7 rotating shifts, including weekends and nights, and demands a strong background in cloud infrastructure, databases, and AI application development.
Requirements
Experience in Unix/Linux environments and database administration (MySQL).
Knowledge of containers, Kubernetes, and cloud platforms (AWS, GCP, Azure).
Experience with LLM applications, agent frameworks, and monitoring solutions (Grafana, Kibana, Dynatrace).
Familiarity with ITIL/ITSM processes.
Fluent in English (written and verbal).
No specific university degree or minimum years of experience are explicitly stated.
Skills & Responsibilities
Cloud Operations: Monitor SAP cloud solutions, drive incident response, and participate in technical troubleshooting during bridge calls.
AI Engineering: Design LLM-driven agents, curate skill libraries, and wire agents into production systems like ServiceNow.
Agent Testing: Perform rigorous agent testing, assess decision quality, and embed operations team feedback into workflows.
Documentation: Maintain strong documentation habits for investigation reports, agent designs, and skill contracts.
Potential transition routes: People from DevOps, Software Engineering, or Database Administration roles may bring relevant technical and troubleshooting skills, alongside meeting mandatory cloud and Linux requirements.
Job description
Company Description
About the Role
Join our team as a Cloud Operations & AI Engineer, where you'll play a vital role in reshaping cloud operations. This position offers the chance to work within our 24/7 Database Cloud Operations team, focusing on monitoring and incident response, while also diving into the development of AI agents that will enhance and automate these processes. If you have a strong understanding of operational demands and are eager to contribute building reliable solutions that make a difference, we’d like to hear from you.
Тhis role requires 24/7 rotating shifts, including weekends and nights. Тhe role is maternity replacement for 1 + 1 years
What You Will Do:
Cloud Operations
Monitor SAP cloud solutions and drive immediate response to service disruptions and degradations
Contribute to escalations and drive technical troubleshooting in bridge calls with affected Lines of Business until service is restored
Monitor the execution of maintenance activities and uphold SLA and team KPIs
Participate actively in post-incident analysis
Contribute to continuous process improvement
AI Engineering
Contribute for designing LLM-driven agents based on skill-routing patterns
Curate and evolve a skill library — self-contained skill definitions with clearly declared tool bindings, trust levels, and confirmation checkpoints
Wire agents into production systems: ServiceNow, alerting pipelines, APIs, and internal knowledge sources
Contribute to shared agent memory and feedback loops that lift skill quality over time
Package, deploy, and operate agents on SAP environments.
Perform rigorous agent testing — including decision-quality assessments, not just task-completion checks
Embed input from operations team testing into agent workflows before implementation
What You Bring
Technical Skills
Database administration skills (MySQL, transactional databases) and solid experience in Unix/Linux environments
Strong knowledge in containers and Kubernetes fundamentals
Experience with cloud platforms and hyperscalers (AWS, GCP, Azure), including cloud infrastructure and cloud-native services
Knowledge and experience with LLM applications beyond prompt crafting — including tool invocation, structured output handling, and agent control loops
24/7 Cloud Operations & AI Engineer (maternity replacement)
Sofia
Working familiarity with at least one agent framework
Familiarity with monitoring solutions such as Grafana, Kibana, or Dynatrace
Knowledge of ITIL/ITSM processes
Advantageous
Strong Knowledge of Python (primary language for agent work)
Experience designing AI system evaluation and measurement frameworks
Expertise in troubleshooting databases and large-scale distributed systems
Soft Skills & Mindset
Excellent team player — self-motivated, proactive, and composed under pressure
Customer-oriented with a desire to work in a fast-changing environment
Production-safety focused: you recognize the failure modes that matter — hallucination, tool misuse, runaway loops, and trust boundary breaches
You reason in terms of contracts: what an agent is authorized to do unattended, what it must propose for approval, and what it must never do
Strong documentation habits — investigation documentation, agent designs, skill contracts, and the reasoning behind decisions
Fluent in English, written and verbal
Meet the Team
Cloud Service Management is a global organization with locations in Germany, Canada, India, China, and Bulgaria. In Sofia, we operate our One Operations Center — home to mission-critical cloud operations activities supporting some of SAP's critical products.
You will join a team that works shoulder to shoulder with development units acrossHANA Cloud & Database Operations. We operate live SAP cloud solutions at scale — and we are actively building the AI-driven future of how that work gets done.
Job Description
Qualifications
Additional Information
About SAP With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives. As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone, regardless of background, feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or complete your application, please send an email with your request to the Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy and childbirth), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
Please note that any violation of these guidelines may result in disqualification from the hiring process.
