Business Processes Senior Consultant

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

ABOUT SAP

As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

PURPOSE AND OBJECTIVES

In Strategy & Operations (S&O) we are focusing on enhancing agility, competitiveness, and by focusing resources on core strategic priorities. The is necessary as the technology sector transforms with an unparalleled pace of innovation, and our industry is continuously advancing. To further accelerate our strategy of being AI-First, Suite-First, we continuously evolve throughout the entire customer journey end to end (E2E).

As the digital backbone of SAP, the Corporate Processes and Information Technology (CPIT) organization drives the company's transformation and growth by simplifying complexity and enhancing operational performance. We empower SAP to operate smarter, faster, and more effectively at scale by delivering innovative solutions, technologies, and processes aligned with SAP's strategic priorities.

• Our purpose is to help SAP run better and fuel the next phase of growth.
• Our vision is to power SAP's transformation in the era of AI — through simplicity, speed, and scale.

The Business Process and Solution Management (BPSM) team is responsible for:

• Driving simplification of customer support and cloud operations processes along the Run Simple agenda
• Translating the business strategy into concrete solution and process requirements and provide transparency at any required point in time.
• Establishing excellent process management practices supporting SAP cloud delivery units to improve their business outcome by means of improved process effectiveness and efficiency
• Helping business units who are not yet on a process and product standard to onboard to this standard by taking into account their special requirements while ensuring that there is one golden standard for product and process landscape.

EXPECTATIONS AND TASKS

We are looking for a proven Senior Specialist (T3) to complement our international team. In order to consult the units on critical operations and highly business relevant topics and their integration into customer support and cloud operations processes, a broad knowledge of the customer lifecycle and in-depth knowledge of operations is required. You should be able to connect the dots in an end to end view (E2E).

As a Senior Business Process Management Specialist you will support SAP’s Customer Support and Cloud Operationsjourney by:

• Managing onboarding projects to the Harmonized Customer Service Management (HCSM)
• Providing value managmenent and driving adoption for delivered innovations
• Driving strategic projects with board level attention and communicating towards executives
• Leading process design activities leveraging industry best practices and relevant norms (e.g. ITIL, COBIT, ISO9001/27001, TOGAF)
• Driving harmonization & simplification of Customer Support and Cloud Operations along the Run Simple agenda
• Providing transparency in Solution Management by owning and keeping an overview about portfolio and solution epics, features and user stories
• Applying lean principles like identifying waste in existing processes and ensuring process simplification and adoption of Golden Standard Processes
• Working with different lines of business on continuous improvement demands to increase clarity, completeness and alignment with Golden Standard
• Identifying and prioritizing fact-based process improvement opportunities (e.g. based on process mining)
• Actively contributing to the overall process improvement and process governance activities ensuring cross Delivery Unit collaboration
• Working in an international team and drive global knowledge sharing

We expect you to be a excellent team player and work collaboratively on the challenges ahead.

Within our team, we practice a trust-based working model.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

• Bachelor or Master degree in (computer) science, business administration or related field
• Very good understanding of and / or track record in business process management
• Certification in IT norms (e.g. ITIL and TOGAF)
• Excellent project management skills and ability to drive topics (e.g. PMP certification)
• Understanding of Customer Support and Cloud Operations

Required skills

• • Knowledge of cloud-based operations (SaaS, PaaS, IaaS)
  • Structured and strong analytical thinking
  • Verbal and written executive communication skills
  • Excellent project and program management skills
  • Excellent presentation skills
  • Experience in modeling business processes (BPMN)
  • Results oriented
  • Experienced with working in international & global teams and intercultural awareness
  • Friendliness and a positive attitude towards customers and colleagues
  • Fluency in English

Preferred skills

• • Knowledge of the Customer Lifecycle (including sales)
  • Good technical understanding
  • Strong problem-solving skills
  • Creativity
  • Collaboration and Teamwork
  • Negotiation and conflict management

WORK EXPERIENCE

• • 10+ years’ experience in Project Management, IT consulting or IT operations
  • 5-10 years’ experience in maturing and automating business processes
  • Experience in process compliance and certification/attestation

Experience in SAP’s cloud environment preferred

LOCATION

Budapest, Hungary

EXPECTED TRAVEL

0 - 10%

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 438782 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid