Business Processes Consultant_Transition Lead_Bangalore/Mumbia/Pune_5-10 years

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

About Role:

The SAP Transition Lead professional with 5-10 yrs of experience is responsible for driving the end-to-end transition of SAP services from project/build phase to RUN operations for global customers, ensuring smooth handovers, operational readiness, and service continuity. The role involves coordinating with cross-functional teams, managing stakeholders, mitigating risks, supporting SAP implementation and migration initiatives, and ensuring high customer satisfaction through effective service management and continuous improvement.

What you'll do:

Project Management:

• Project Management & coordination to ensure smooth handover to the RUN Team
• Spearhead end-to-end transition from build to run phase for multiple global customers.
• Front-end the team for all activities, right from initialising the set-up till the start of operations.
• Collaborate with project teams for SAP implementations, migrations (e.g., to S/4HANA), and cloud initiatives.

Global Stakeholder Management

• Coordinate with internal stakeholders of SAP, viz. Infrastructure teams & Customer Teams
• Collaborate with global customers to deliver the services to their satisfaction.
• Highlight the risks promptly and work on the mitigation plans along with the impacted stakeholders.

Customer Champion:

• Understand customer business, service management, service escalation management processes and associated challenges & suggest continuous improvement (CI) solutions and innovation.
• Focus on Customer Satisfaction with delivery improvements & identify optimization potential from a perspective of building proficiency on customer accounts.
• Leading customer workshops for positioning SAP Services.
  
  

What you bring:

• 5-10 Years of industry experience, IT Experience preferred
• Experience in positioning the Services Package to a global business
• Proficient understanding of SAP technologies and applications
• BE/B. Tech /B.Sc. (Comp)/M.Sc. (Comp)
• Worked for Global Customers across different industries in a Customer Facing Role
• Well-versed in terms of service management, service processes & leading end-to-end transition
• Experience related to Project Operations/ Management is a plus
• Expertise in Microsoft Excel, PowerPoint
• Strong leadership, communication, and stakeholder management skills.
• Analytical, proactive, and effective problem-solving approach.
• Ability to multitask and thrive in fast-paced global environments.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 443260 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid