Business Processes Consultant - Business AI

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Business AI/ML

What you'll do?

Design and build AI/ML solutions that accelerates the adoption of S/4HANA service management

Develop a deep understanding the existing embedded business AI usecases and collaborate with functional consultants and stakeholders to gain a deep understanding of end-to-end business processes and identify where AI can deliver the highest value.

Translate the business challenges into AI-driven outcomes, defining clear success metrics and expected benefits.

What you bring?

For driving S/4HANA service management adoption , are you ready for expert challenge, developing AI powered transformation tools and accelerators for the CS-to-S/4 service journey, optimizing service performance, and de-risking cutover to keep mission-critical operations on track.

Bring in your customer-centric mindset by working on outcome-driven engagements that address real customer challenges. Explore and experiment with AI-driven innovation to bring efficiency and intelligence into tools and adoption processes. An opportunity to Enhance and sharpen your consulting and problem-solving skills.

• Working knowledge of S/4HANA business processes (such as Finance, Supply Chain, Manufacturing, or Sales), with the ability to translate functional requirements into AI-driven use cases and data models.
• Experience integrating AI solutions with SAP environments, including working with SAP data sources (e.g., CDS views, OData, APIs)
• Strong ability to collaborate with functional consultants and business stakeholders, identify high-value AI use cases in S/4HANA, and deliver measurable business outcomes
• Strong proficiency in Python; working knowledge of JavaScript/TypeScript is advantageous.
• Experience working with vector databases, semantic retrieval, and knowledge graph integrations
• Experience working with SAP BTP.
• Hands-on experience with frameworks such as LangChain, LangGraph, CrewAI, or equivalent
• Experience implementing agentic workflows, tool integration, and multi-agent collaboration patterns
• Experience building Generative AI applications, including RAG pipelines, agent workflows, and prompt engineering.

Meet your team:

To address requirements in S/4HANA Service Management solution, build competency at S/4HANA Hub to deliver S/4HANA Service Management and related solution areas.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 439206 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid