About the Role
This role is focused on delivering high-quality consulting operations and support services across SAP Business Data Cloud environments. Combining technical expertise in SAP data and analytics technologies with a customer-focused mindset, you will help ensure platform stability, availability, security and performance.
Working closely with customers and colleagues across our international delivery organisation, you will support the operation, maintenance and continuous improvement of data and analytics solutions. You will bring curiosity, problem-solving skills and a collaborative approach to delivering reliable services, building customer confidence and creating lasting value.
Bring It
As part of our Cloud Application Services team, you will play an important role in delivering reliable operational support and helping customers realise the full value of their SAP Business Data Cloud solutions. Through collaboration, technical knowledge and a commitment to service excellence, you will contribute to positive customer experiences and successful outcomes.
Technical Administration and Configuration
You will support the administration and day-to-day operation of SAP Business Data Cloud environments, including SAP Datasphere and SAP Analytics Cloud. This will involve developing and maintaining SAP Analytics Cloud stories, reports and dashboards, helping to ensure data accuracy, usability and performance.
You will also contribute to the operation and support of SAP BW and BW/4HANA environments and their integration with SAP Business Data Cloud, alongside operational activities involving SAP HANA Cloud and SAP Databricks integration. Working with colleagues and customers, you will help maintain well-managed, reliable and effective data and analytics environments.
Proactive Monitoring and Incident Management
You will help maintain service quality through proactive monitoring of platform availability, performance, resource consumption and overall system health. By identifying potential issues early, you will contribute to platform reliability and a positive customer experience.
You will investigate and resolve technical incidents and service requests in line with agreed service level agreements, applying structured troubleshooting and root cause analysis where appropriate. You will also coordinate escalations to SAP Support when needed, keeping customers informed and working collaboratively with relevant teams to identify solutions and recommend improvements aligned with SAP best practices.
Build It
You will contribute to the continuous improvement of service delivery by identifying opportunities to automate processes, introduce consistent ways of working and optimise operational activities. Your ideas and input will help improve efficiency, reduce manual effort and enhance the quality of customer support.
You will also support customer onboarding, service transition and knowledge
As SAP Business Data Cloud continues to evolve, you will have opportunities to develop your technical knowledge, explore emerging capabilities and contribute to their adoption across customer environments. Your curiosity, willingness to learn and collaborative approach will support both your professional development and the continued growth of our services.
Belong
At SAP, your contribution helps customers unlock the full potential of their data and analytics investments. You will be part of an inclusive, collaborative environment where different perspectives, shared knowledge and continuous learning help us achieve more together.
We encourage you to develop your expertise, explore new technologies, pursue relevant certifications and share your knowledge with colleagues. Whether you are building on existing experience or developing new skills, you will have opportunities to grow while making a meaningful contribution to customer success.
Together, we create lasting value through technology, expertise and strong customer partnerships. At SAP, you can bring your perspective, develop your potential and help the world run better.
What You Bring
A Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent practical experience), combined with a minimum of 3 years working with SAP technologies, data management, analytics, or cloud platform operations.
Hands-on experience with SAP Datasphere, SAP Analytics Cloud, SAP BW/BW/4HANA, SAP HANA Cloud, or SAP Business Data Cloud, along with solid knowledge of SQL, database administration fundamentals, and data connectivity.
A strong foundation in enterprise data architectures, data integration, data modeling, and data governance, complemented by understanding of SAP BTP, cloud architecture, identity management, and security concepts.
Proven expertise in technical troubleshooting, monitoring, and performance optimization, with familiarity of ITIL-based service management processes and experience in customer-facing technical support or managed services environments.
Excellent analytical and problem-solving abilities, a customer-oriented mindset, strong communication skills in English, and a commitment to continuously developing your technical expertise and pursuing relevant SAP certifications.
About SAP
With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives.
As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone, regardless of background, feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or complete your application, please send an email with your request to the Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy and childbirth), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
Please note that any violation of these guidelines may result in disqualification from the hiring process.
