Business Process Associate Consultant (Cloud/SAAS Implementation)-Bangalore

Job Description

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you will do:

1. Implement SAP Concur for our customers in India and across the APAC / EMEA regions.
2. Gather functional & business requirements from customers, evaluate their needs, create system design and configuration while working closely with Concur PM & Technical resources.
3. Be part of a cloud consulting team focused on faster and simplified deployments by advising customers on the industry standard best practices.
4. Adhere to the project management principles for successfully initiating, planning, executing, controlling and closing projects:
   1. Use of a timeline/effort based Project Plan
   2. Documentation of Sign offs – Requirement/Validation/Go Live
   3. Risk management - identify, assess, and mitigate risks. Develop contingency plans to minimize impact on project success.
   4. Communicate deliverable status to Internal and External stakeholders by means of status reports/calls.
   5. Work with the customer to conduct UAT and Issue logging/tracking
   6. Support customer on Change management and manage post Go-live Hyper Care
5. Adhere to Concur SOP's to transition customers from implementation to Production Support.
6. Deliver customized training sessions for client stakeholders, empowering them to manage training for the larger user base/end users on effectively
7. Stay updated on the latest SAP Concur features and functionalities, leverage to enhance client solutions and drive continuous improvement.
8. Work with Indian/ European/Australian customers in their respective time zones

What you bring:

1. Strong analytical, communication and problem-solving skills with willingness to learn on the job.
2. Genuinely happy to work with the customer and help them with a positive attitude and showing empathy towards the customer.
3. Effective communication and presentation skills.
4. Experience in Product Implementation (Solution design, Configuration, Testing and Product rollout) preferred.
5. Experience of 3-5 with Customer Facing experience of at least 2 years
6. Technology Background: BE/BTech/BSc IT/BCA/MCA

Meet your team

Your team comprises of high performing cloud consulting individuals who work on delivering advisory as well as implementation services to cross industry customers. The team is actively engaged with customers across geographies to ensure their success and delivering value through SAP Concur’s service offerings.

Your team is customer driven and thrives to deeply understand what the customer needs. Every individual in the team learns fast, executes with speed, and embodies relentless work ethic to keep customer satisfaction as our paramount goal. The team also works on various other initiatives at the organization level and gets opportunities for holistic professional and personal development.

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 408250 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.