Business Manager - Consulting

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Where you belong

The Manager of SBN Services for MENA, Africa and Global Programs leads a team of consultants focused on helping customers unlock the full potential of the SAP Business Network. This role is about strategic advisory and execution - guiding customers on how to drive growth, optimize processes, and achieve measurable outcomes.

Key responsibilities include shaping enablement strategies, advising on best practices, and delivering programs such as supplier onboarding, electronic catalog enablement, supplier integration, and adoption initiatives to expand trading partner connections and transaction volumes. The ultimate goal: help customers realize maximum value from the network.

This position blends strategic leadership, operational excellence, and customer-centric innovation. The Manager ensures flawless delivery, empowers team development, and drives continuous improvement to create an exceptional customer experience.

Please note this role is based in Dubai, UAE.

What you'll build

Key Responsibilities

1. Business Management and Execution

• Oversee project progress and provide guidance on customer management, delivery strategy, and execution.
• Drive network adoption strategies and engagement with strategic customers.
• Build strong relationships with key stakeholders to ensure successful go-lives and long-term success.
• Proactively identify and resolve issues, escalating when necessary.
• Monitor performance against KPIs and objectives, ensuring adherence to processes and best practices.
• Maintain accurate reporting and resource planning through project management tools.
• Collaborate with Sales, Solution Consultants, and Account Executives to support client discussions.
• Forecast global resource needs and allocate team capacity effectively.
• Drive adoption on cloudified services like Preferred Success and RISE with S/4.

2. People Leadership & Performance Management

• Lead, coach, and mentor a team of consultants to achieve excellence.
• Develop career growth plans and provide ongoing feedback and performance reviews.
• Foster a culture of accountability, motivation, and continuous learning.
• Manage hiring, promotions, and compensation decisions to maintain a high-performing team.
• Ensure quality standards and operational consistency across the team.

3. Customer Centricity & Continuous Improvement

• Ensure customer satisfaction by delivering efficient, strategically sound projects.
• Promote process compliance and share best practices across teams.
• Lead root cause analyses for quality issues and implement corrective actions.
• Drive innovation and improvement initiatives to enhance service delivery.

What you bring

Qualifications

• University degree in Business, Information Technology, or related experience.
• Proven experience as a manager or team leader with measurable success.
• Minimum 7 years in procurement, project management, or related domain.
• Experience with SAP Ariba solutions and ERP systems (preferred).
• Exposure to working with customers in MENA and Africa (a plus).

Skills & Competencies

• Leadership & People Management – Ability to inspire, coach, and develop high-performing teams.
• Strategic Thinking – Drive adoption strategies and align team goals with business objectives; demonstrating a deep understanding of the MENA and Africa markets.
• Customer Focus – Strong relationship-building and stakeholder management skills.
• Project Management – Highly organized, able to manage multiple priorities under pressure.
• Analytical & Problem-Solving – Data-driven decision-making and root cause analysis.
• Communication – Excellent verbal and written skills in English; German is a plus.
• Adaptability & Innovation – Out-of-the-box thinking and continuous improvement mindset.
• Motivational Skills – Ability to energize and engage teams toward shared goals.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 444258 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Management | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid