AI Platform Operations Engineer

Company Description

Job Description

What you'll bring

• You should have solid expertise in infrastructure and cloud technologies. This includes TCP/IP and Linux. It also involves containerization, virtualization, and Kubernetes. Knowledge of cloud platforms is also important. AWS is preferred, but Azure or GCP are also welcome.
• Proven experience with Infrastructure as Code and automation, preferably using Terraform to deliver and manage cloud-based services and environments.
• Hands-on experience with CI/CD and software delivery automation, using tools such as Jenkins and/or GitHub Actions, within agile product delivery environments.
• Demonstrable skills in system design, development, and observability, with the ability to build reliable, scalable, and maintainable solutions.
• Solid knowledge of security architecture and engineering, including the integration of security principles and controls into system design.
• Solid programming and scripting skills, with proficiency in Python and Bash, combined with a structured approach to troubleshooting and root-cause analysis.
• Proven experience in technical support (L1/L2/L3), with a well-developed service mindset and focus on effective issue resolution.
• Interest and experience in AI-assisted and agentic engineering, including day-to-day AI adoption; experience with Databricks, particularly across cloud-based AI, data engineering, or ML workloads, is a plus.

What you'll build

You'll take ownership of platform components and collaborate across engineering, product, security, and cloud operations teams. You're expected to understand how the components you own connect to the broader platform architecture and operational landscape, including security, automation, observability, reliability, and upstream and downstream dependencies. You'll proactively identify risks and operational issues before they become incidents, contribute to architecture and security discussions, and take ownership of infrastructure components and platform-specific solutions.

You'll deliver and review infrastructure as code, support provisioning and troubleshooting activities, and help operate business-critical AI and data workloads in line with defined SLAs. A systematic approach to root-cause analysis, a solid service mindset, and active participation in system reviews, retrospectives, documentation, best practices, and continuous improvement are part of how this team operates. This role provides the foundation for growing from ownership of individual platform components toward designing and operating complete platform systems.

Where you belong

The CPIT Enterprise AI Infrastructure and AI Foundation Team operates as a squad of specialized FDEs deployed to multiple scrum teams delivering the platforms hosting all SAP internal data engineering and Agentic AI workloads. We boast mature technical leadership and established good engineering practices. We are a fully-fledged agile team organized and operating according to the SAFe framework.

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Equal Employment Opportunity (EEO) Statement

Our company does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Qualifications

Additional Information

About SAP
With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives.
As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone, regardless of background, feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or complete your application, please send an email with your request to the Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy and childbirth), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process.