AI Operations Product Manager

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

SUMMARY

We are looking for an accomplished AI Product Manager (AI Ops Expert) for Technical Excellence Center who is well versed in delivering consistent, high-quality results to join our SAP Enterprise Cloud Services team. You will contribute to SAP's global strategy by supporting our customers with their SAP S/4 HANA adoption on their path to the Intelligent Enterprise as part of the SAP Enterprise Cloud Services team.

THE ROLE

• Identify and deliver relevant AI use cases for excellence centers teams to improve ways of working and increase efficiency.
• Collaborate with team to come up with AI features and automation requirements, work with stakeholders to understand AI framework and apply it to our requirements
• Develop new metrics to enhance current processes and improve future ones.
• Develop optimal practices and methodologies to facilitate efficient and comprehensive assessment of impact.
• Promote SAP Business AI at internal and external events for customers and partners.
• Manage the product lifecycle from ideation to launch, ensuring alignment with business goals and user needs.
• Effectively present to stakeholders remotely using virtual technologies and in person.

WHAT YOU BRING

• Bachelor degree's in Computer Science, Information technology or related. Years of experience may be used in lieu of a degree.
• Background in machine learning/ deep learning/ large language model/ artificial intelligence project experience
• Proven experience in product management in particular for AI-related capabilities, with understanding of AI/ML use cases
• Experience with SAP business applications such as ERP or CRM with AIOps mindset.
• Extensive knowledge of LLM’s offered by various hyperscalers.
• Candidates with strong knowledge of SAP Business AI services including AI Core, AI Launchpad, and Joule is highly preferred.
• Passion for understanding customer pain points and rallying an engineering team to solve these pains
• Strong problem-solving skills and willingness to think outside the box and roll up one’s sleeves to get the job done
• Exceptional collaborative teamwork abilities and leadership skills
• Strong communication and interpersonal skills to interface with engineers, stakeholders, executives, and customer

MEET YOUR TEAM

SAP Enterprise Cloud Services is part of the SAP CS&D board area in SAP. Enterprise Cloud Services is a business unit focusing on delivery of managed private cloud services. To provide our customers with the right level of service, we have Technical and customer facing roles within the unit along with technical delivery

#SAPCloudReq #SAPECSCareers

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 92,200 - 192,900 (CAD) CAD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: www.SAPNorthAmericaBenefits.com.

Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.

Requisition ID: 425660 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid