Agentic UX Design Expert - Supply Chain Management (m/f/d)

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you'll do

SAP's Supply Chain Management (SCM) portfolio powers the world's most complex systems — from design to operate, across planning, logistics, manufacturing, and service. As competitors redefine supply chain software as real-time autonomous orchestration rather than transactional ERP, SAP is accelerating its journey to an Autonomous Supply Chain. At the center of this is the SCM Agentix UX team — a dedicated tiger team that embeds directly in SAP's most strategic AI lighthouse initiatives to design and ship AI-native experiences from scratch.

As Agentic UX Design Expert – Supply Chain Management (m/f/d), you will be a senior individual contributor in the agentic UX domain, working closely with UX leadership to shape, operationalize, and scale the agentic UX direction across SCM.

Your impact is not only measured by what you ship yourself — but by how effectively you translate strategic direction into actionable guidance, how well you enable teams to execute with clarity and quality, and how consistently you help raise the bar across multiple initiatives.

This role is for someone who has already mastered the craft of agentic UX and is now most effective when zooming out: synthesizing patterns, shaping strategy, enabling others, and holding the bar — across multiple teams at once. You are a trusted advisor to product leadership, a mentor to senior designers, and a connector who ensures that agentic design thinking scales beyond any single initiative.

You will build

• Shape and Evolve Agentic UX Direction: Contribute to and help evolve a clear, opinionated point of view on agentic experiences in SCM — covering orchestration models, trust, explainability, human oversight, and interaction paradigms — and translate this direction into practical guidance that product teams can apply.
• Enable Product Teams and Designers: Work closely with FDE squads, senior designers, and PMs to translate agentic UX direction into actionable design decisions. Provide structured feedback, unblock teams, and ensure alignment — without creating dependency.
• Build and Steward the Pattern Library: Own the growth and quality of the agentic design pattern library by codifying proven solutions emerging from product work. Ensure patterns reflect agreed direction and are documented in ways teams can reuse effectively.
• Track Execution and Design Quality: Maintain visibility across active agentic design initiatives. Identify risks, inconsistencies, and quality gaps early — and intervene with the right level of guidance to keep work on track without creating dependency.
• Shape SAP-Wide Agentic Design Thinking: Represent SCM's perspective in SAP-wide forums (AI UX Alliance, Project FX, Project AX). Ensure that platform-level decisions serve real SCM user needs, and bring relevant platform developments back to the teams who need to act on them.
• Mentor Senior Designers: Invest in the growth of T3 and T2 designers working on agentic UX — through structured feedback, design reviews, and sharing deep expertise on AI-native interaction challenges that most designers haven't encountered before.

What you bring

• 8+ years designing complex enterprise software, with at least 3 years of hands-on work on AI-powered, autonomous, or agent-driven experiences.
• Deep mastery of the agentic UX problem space: you have real experience with human-in-the-loop design, trust calibration, escalation flows, explainability, goal delegation, and confidence signaling — and you can teach it clearly to others.
• Proven ability to drive quality and consistency across multiple teams: you've worked in a cross-functional advisory or principal IC capacity, and you know how to influence design quality without being the one doing the design.
• Strong strategic communication skills: you can distill complex design strategy into crisp frameworks, principles, and guidelines that product teams and designers at different levels can understand and apply.
• Experience mentoring senior designers: you've invested in the growth of experienced designers and know how to give feedback that elevates work, not just corrects it.
• Ability to track and assess execution across initiatives: you are organized, proactive, and comfortable holding design accountability across a portfolio of parallel workstreams.
• Familiarity with SAP's AI ecosystem is a strong plus: knowledge of Project FX, GenUI, Horizon design system, or SAP Business AI significantly accelerates your effectiveness in this role.
• Excellent facilitation and written communication: you run effective design reviews, write clearly, and can represent SCM's design perspective confidently in senior forums.

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Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 450926 | Work Area: Software-User Experience | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Part Time or Regular Full Time #LI-Hybrid

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