Rolls-Royce
Trainee - Account Officer
Location: Beijing | China
Location flexibility: 3 office days / week
Job Description
Job Description
An Account Officer works with the Account Manager and they are accountable for the customer experience over the product & service lifecycle. The Account Officer integrates all aspects of the customer experience and directs the organisation to ensure that customer expectations are set, met or exceeded.
Key accountabilities
- Delivering customer account revenue, cash and debt targets.
- Defining and implementing customer account strategies using account management processes.
- Building customer relationships and acting as a primary interface with RollsRoyce.
- Management of Customer Satisfaction
- Support the forecasting inputs taking into account customer intelligence
- Supporting service delivery and customer adherence to line of balance
- Coordinate and drive profit improvement from existing packs
Qualifications
- Qualified to at least degree level or equivalent industry experience.
- A good understanding of Rolls-Royce products and services.
- Extensive experience of working directly with customers and delivering to their expectations.
- Experience of operating in a complex global environment and managing multi-national teams.
- Understanding of the aviation industry is preferable.
- Customer Service Excellence
- Process & Data Accuracy.
- Task Execution.
- Ability to speak Mandarin and English is essential.
Programme
Job Posting Date
01 Sept 2026; 00:09
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#1 BEST WORK-LIFE BALANCEWorking at Rolls-Royce
3 office days / week
Fully flexible hours
Company benefits
Open to compressed hours
Open to job sharing
Open to part-time employees
25 days annual leave + bank holidays
Health insurance
Open to part time work for some roles
Bike parking
Private booths
Modern office
Collaboration spaces
Ergonomic workstations
On-site barista
On-site catering
Neonatal leave
Family health insurance
Enhanced maternity leave
Adoption leave
Childcare credits
Shared parental leave
Carer’s leave
Mentoring
Coaching
In house training
Lunch and learns
L&D budget
Studying sabbaticals
Further education support
Enhanced maternity leave
Annual bonus
Enhanced pension match/contribution
Share options
Employee discounts
Cycle to work scheme
Electric Car Salary Sacrifice
401K
Cinema discounts
Theme park discounts
Referral bonus
Faith rooms
