Rolls-Royce
Manager, Customer Support
Location: Singapore | Singapore
Location flexibility: 3 office days / week
Job Description
Job Description
- Customer Support to clarify technical requirements for all MTU & Detroit Engines and systems.
- Technical support including trouble shooting problems with Distributors, Service Partners OEM.s and customers
- Supervise installation and commissioning work for all MTU & Detroit Industrial engines in the region
- Conduct, with relevant MTU support groups, Installation and commissioning discussions, pre installation checks for all MTU Engines internally and with OEMs.
- Review relevant service information pertaining to all MTU & Detroit Engines Industrial products.
- Review PID's , installation reports and travel ravel reports pertaining to commissioning and field service work.
- Evaluate all data and reports supplied pertaining to any and all commissioning, breakdown and field repairs on stated application engines.
- Supply diagnostic processes to OEM's service partners, Distributors and customers to resolve any and all issues that may arise
- Co-ordinate field work and service recovery with local service partners and Distributors.
- Provide on-site investigations/troubleshooting in the APAC region when required.
- Support warranty claims evaluation and provide justification for approval and rejection according to PSPM.
- Provide leads and support to Sales Dept.
- Coordinates with Failure Analysis Center to carry out FAC as required.
- Any other Support Requirement to the region.
- Assist diagnosis of problems on other applications if required.
Type of Contract
Permanent
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Working at Rolls-Royce
3 office days / week
Fully flexible hours
Company benefits
25 days annual leave + bank holidays
401K
Adoption leave
Annual bonus
Bike parking
Carer’s leave
Childcare credits
Cinema discounts
Coaching
Collaboration spaces
Cycle to work scheme
Electric Car Salary Sacrifice
Employee discounts
Enhanced maternity leave
Enhanced maternity leave
Enhanced pension match/contribution
Ergonomic workstations
Faith rooms
Family health insurance
Further education support
Health insurance
In house training
L&D budget
Lunch and learns
Mentoring
Modern office
Neonatal leave
On-site barista
On-site catering
Open to compressed hours
Open to job sharing
Open to part time work for some roles
Open to part-time employees
Private booths
Referral bonus
Share options
Shared parental leave
Studying sabbaticals
Theme park discounts
