Job Description
Job Description
- Customer Support to clarify technical requirements for all MTU & Detroit Engines and systems.
- Technical support including trouble shooting problems with Distributors, Service Partners OEM.s and customers
- Supervise installation and commissioning work for all MTU & Detroit Industrial engines in the region
- Conduct, with relevant MTU support groups, Installation and commissioning discussions, pre installation checks for all MTU Engines internally and with OEMs.
- Review relevant service information pertaining to all MTU & Detroit Engines Industrial products.
- Review PID's , installation reports and travel ravel reports pertaining to commissioning and field service work.
- Evaluate all data and reports supplied pertaining to any and all commissioning, breakdown and field repairs on stated application engines.
- Supply diagnostic processes to OEM's service partners, Distributors and customers to resolve any and all issues that may arise
- Co-ordinate field work and service recovery with local service partners and Distributors.
- Provide on-site investigations/troubleshooting in the APAC region when required.
- Support warranty claims evaluation and provide justification for approval and rejection according to PSPM.
- Provide leads and support to Sales Dept.
- Coordinates with Failure Analysis Center to carry out FAC as required.
- Any other Support Requirement to the region.
- Assist diagnosis of problems on other applications if required.
As part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided.
Job Category
Services Supp/Tech Reps
Posting Date
04 Mar 2026; 00:03
Company benefits
Open to compressed hours
Open to job sharing
Open to part-time employees
25 days annual leave + bank holidays
Health insurance
Open to part time work for some roles
Bike parking
Private booths
Modern office
Collaboration spaces
Ergonomic workstations
On-site barista
On-site catering
Neonatal leave
Family health insurance
Enhanced maternity leave
Adoption leave
Childcare credits
Shared parental leave
Carer’s leave
Mentoring
Coaching
In house training
Lunch and learns
L&D budget
Studying sabbaticals
Further education support
Enhanced maternity leave
Annual bonus
Enhanced pension match/contribution
Share options
Employee discounts
Cycle to work scheme
Electric Car Salary Sacrifice
401K
Cinema discounts
Theme park discounts
Referral bonus
Faith rooms
Working at Rolls-Royce
Hiring in countries
Germany
India
United Kingdom
United States
Office Locations