Senior Director of Compliance

Job Description

What do we do?

Paddle offers SaaS companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we’re a Merchant of Record for our customers. That means we take away 100% of the pain of payment fragmentation. It’s faster, safer, cheaper, and, above all, way better.

We’re backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 3000 software sellers in 245 territories globally.

The Role:

As Senior Director of Compliance you will be responsible for the design, implementation and delivery of a compliance program to ensure Paddle’s compliance with the legislation, regulations and rules governing its operating model as a Merchant of Record (MoR). You will report directly to our General Counsel and be a member of our senior leadership team, working closely with our risk operations team. You will be required to collaborate and advise cross functionally in a fast-paced dynamic environment, identifying risk and balancing common sense with your expertise.

The role will be based in the UK; however this role will be global in scope.

What you'll do:

• Design the MoR compliance program to include KPI/KRIs, risk-based compliance assessment, control testing and assurance plan, and related testing scopes

• Completing assurance reviews and testing activities leveraging skills in data analytics

• Contributing to Compliance processes by identifying opportunities for improved adherence to regulatory requirements and company standards

• Develop and optimise new and existing Supplier and buyer diligence and transaction monitoring processes

• Own and manage the compliance relationship with our payment partners and Card Networks

• Driving execution of multiple concurrent reviews which may be local or multi-jurisdictional, including subsequent management reporting related to review outcomes and findings..

• Define, analyse and monitor data trends, key metrics and fraud patterns and root causes in order to improve fraud prevention.

• Challenging colleagues to build efficient, world-class MOR risk management controls and processes

We'd love to hear from you:

• 5-7 years of experience working within a FinTech, traditional financial institution, or regulatory body

• Experience in assurance or internal/external audit, focusing on Payments, Merchant, or PayFac Compliance domains

• Background in Compliance from a regulated industry from within the Legal or Compliance team.

• Extensive Program/Project Management experience delivering Compliance Programs in the Financial Services space

• Experience with Financial Services Assurance/Audit reviews

• Strong stakeholder engagement skills to hold the 1st Line of Defence accountable for Regulatory Compliance matters

• A results-driven, pragmatic, and detailed-oriented approach

• A love for problem-solving and working collaboratively

• The ability to explain complex things very easily

• Fluency in English communication, both written and verbal, as Assurance reports may be shared with regulators

Everyone is welcome at Paddle

At Paddle, we’re committed to removing invisible barriers, both for our customers and within our own teams. We recognise and celebrate that every Paddler is unique and we welcome every individual perspective. As an inclusive employer, we don’t care if, or where, you studied, what you look like or where you’re from. We’re more interested in your craft, curiosity, passion for learning and what you’ll add to our culture. We encourage you to apply even if you don’t match every part of the job ad, especially if you’re part of an underrepresented group.

Please let us know if there’s anything we can do to better support you through the application process and in the workplace. We will do everything we can to support any accommodations needed. We’re committed to building a diverse team where everyone feels safe to be their authentic self. Let’s grow together.

Why you’ll love working at Paddle

We are a diverse, growing group of Paddlers across the globe who pride ourselves on our transparent, collaborative and respectful culture.

We live and breathe our values, which are:

Exceptional Together

Execute with impact

Better than Yesterday

We offer a full suite of benefits, including attractive salaries, stock options, retirement plans, private healthcare and well-being initiatives.

We are a ‘digital-first’ company, which means you can work remotely, from one of our stylish hubs, or even a bit of both! We offer all team members unlimited holidays and enhanced parental leave. We invest in learning and will help you with your personal development via constant exposure to new challenges, an annual learning fund, and regular internal and external training.