Senior Technical Advisor

Overview

Salary: £66,000 – £73,000 + 10% performance bonus

Working location: Milton Keynes / Hybrid

Employment type: full time, permanent

Job summary:

Provide technical support to NHBC Claims handlers across a wide range of Technical, engineering and building surveying orientated disciplines, and advise on technical issues relating to defective residential buildings, including high-rise, to ensure that appropriate advice is given to allow efficient and accurate claims handling outcomes. Undertake defect diagnosis, set investigation strategy, and critique and advise on remedial solutions prepared by others.

What you’ll be doing

Working in the Claims Technical Surveying team, you will provide technical support to colleagues primarily within, but not limited to, the Complex and Technical Claims teams dealing with technically complex and/or high value claims, to ensure that defects are accurately investigated and diagnosed, and repairs are appropriately specified. Specific tasks include:

• Defect Analysis – Review technical reports, determine compliance with regulations, and advise on investigative approaches
• Causation & Resolution – Identify causes of defects and develop strategies for effective remediation
• Project Management – Oversee remedial works, ensuring proper specifications, cost efficiency, and regulatory compliance
• Consultation & Oversight – Instruct and monitor external consultants, liaise with claimants and builders, and ensure technical credibility
• Training & Development – Support colleagues, contribute to policy guidance, and enhance NHBC’s technical risk management

Site visits may be required occasionally to investigate defects and oversee remedial schemes.

Responsibilities

What we’re looking for

• Building Design & Methods – Experience across various sectors, with knowledge of traditional and modern construction techniques
• Regulatory Knowledge – Familiarity with British Standards, NHBC Standards, Building Regulations, and compliance decision-making
• Project Management – Leading remediation projects, ensuring cost efficiency and contractual arrangements
• Defect Analysis & Technical Assessment – Investigating defects, determining causation, and advising on solutions
• Communication & Teamwork – Strong verbal and written skills, ability to summarise complex information concisely, and collaborate effectively
• Technical & IT Proficiency – Use of industry software, formal reporting, and strategic analysis
• Professional Development – Positive attitude, willingness to learn, and ability to work independently

Qualifications

What we offer

Our benefits package includes

• 27 days annual leave + bank holidays
• holiday purchase scheme
• enhanced pension scheme (up to 10.5%)
• life assurance
• subsidised private medical insurance
• employee discounts platform
• two days volunteer leave
• enhanced maternity, paternity, adoption leave and pay for all new parents

+ many more!

Who we are

At NHBC, we pride ourselves on being truly unique. No other organisation in our sector matches the range of services and scale we provide. As the market leader, we are recognised as the go-to for new home warranties and insurance. Our team is united by a core purpose: to raise the standards of house building and protect homeowners.

Why you should join us

As a modern, family-friendly employer, we’re in a phase of rapid growth, embracing technology, data and new ways of working. We’re seeking passionate, skilled and driven individuals to join us on this exciting journey.

Once onboard, you’ll have access to fantastic opportunities for personal and career growth. You’ll receive thorough training, continuous development and the chance to earn recognised qualifications and professional memberships to support your journey.

We support flexible working and encourage our colleagues to find a balance that suits them. While we may not be able to accommodate every request, we’re always happy to have a conversation about flexible working arrangements.

Our inclusive culture

We are dedicated to fostering an inclusive culture where everyone feels empowered to bring their authentic selves to work. We firmly believe in the right of all our employees and customers to be treated fairly, with dignity and respect, and free from discrimination. Our active employee networks support colleagues and their allies, providing safe spaces for open conversations and idea-sharing.

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