Operational Support Administrator

Job Description

Operational Support Administrator

• Provide essential operational and administrative support to Underwriting and wider business teams


• Part time, permanent vacancy (21 hours per week - to include a Friday)


• Based in Bristol or York, with hybrid working and regular office presence

About the role

This is a varied and important support role within our Operational Support team, which plays a key part in helping our Underwriting teams and wider business operate smoothly and efficiently.

As an Operational Support Administrator, you’ll be part of a team that sits at the heart of the business, handling a wide range of administrative and operational activities that directly support the customer journey and internal decision making. The work you do helps ensure policies are processed accurately, underwriting activity runs smoothly, and colleagues across the organisation have the support they need to do their jobs well.

You’ll support colleagues by managing a range of tasks that sit alongside policy administration and system changes. This includes updating policy information, inputting information from customers, handling inbound and outbound post, and responding to requests from internal teams. As systems evolve and new work transitions into the team, you’ll help bridge gaps where manual intervention is still required, making attention to detail and organisation especially important.

Day to day tasks can vary, and no two days are the same; one day you might be focused on data and system based tasks, while another could involve coordinating requests from Underwriting, Claims or other internal teams. This role is well suited to someone who enjoys variety, likes understanding how different parts of a business connect, and wants to develop supportive, team based environment. Full training is provided, and there are opportunities to develop skills over time as confidence grows.
If based in Bristol, you’ll provide reception cover, and so more presence in the office will be required. Regardless of location, you’ll be a go to point of contact for queries, known for being approachable, helpful and reliable.

This role can be based out of York, or Bristol. Regardless of location, you’ll work two days in the office, and the rest of your hours from home. We understand how important a positive work-life balance is to you, so we offer great facilities when you want to be in an office environment and support to work some of your hours from home. To help you give your best in the office and at home, we’re also open to discussing what part-time hours might look like for you.

Internally, this role is known as Operational Support Assistant.

About you

You enjoy supporting others, keeping things organised and learning new processes. You don’t need to come from an insurance background. What matters most is your approach to work and willingness to learn.

To be successful in this role, you’ll have:

• Experience in a customer service, retail, hospitality or office based environment - essential


• Confidence using technology, including navigating spreadsheets, filtering, and data entry tasks


• A clear and approachable communication style


• Strong attention to detail and ability to manage multiple tasks


• A collaborative approach and enjoyment of working as part of a team


• A positive learning mindset and openness to developing new skills

Previous administrative experience or experience working in a high volume environment is helpful but not essential. We provide training and support to help you succeed.

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• Salary £24,989 to £25,500 per annum, pro rata'd


• Annual bonus (up to 10% of salary)


• Contributory pension scheme, up to 20%, including your 8% contribution


• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme


• A Family Friendly policy that helps you balance your work and family responsibilities


• Access to savings at High Street brands, travel and supermarkets


• £20 contribution to a monthly gym membership – subject to T&Cs


• Health and wellbeing plan - cashback for dentist, opticians, physio and more


• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance


• Employee Volunteering - volunteer in the community for one day each year


• Unlimited access to Refer a Friend £500 bonus scheme


• Life Assurance cover of 4 x salary


• Employee discounts of 15% on a range of NFU Mutual insurance policies.


• Salary sacrifice employee car scheme - subject to eligibility

Working at NFU Mutual

We’re one of the UK’s leading general insurance and financial services organisations, and for over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us, so we’re proud to be recognised as “a great place to work”.

Our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction, but it also marked us as the first UK based company to earn a Gallup Exceptional Workplace award for ten consecutive years. We’ve also been consistently recognised by Glassdoor. We appeared in the Glassdoor Best Places to Work UK list in 2023, 2024 and 2026 — and in 2026, we were the highest ranked insurance business in the UK, highlighting our strong employee experience and the positive feedback our people share on the platform.

Additionally, we were named in the LinkedIn Top 15 Companies 2025 list of “Best midsize employers to grow your career in the UK”, and we’ve been certified as a UK Top Employer by the Top Employers Institute in 2023, 2024, 2025 and 2026.

We offer a supportive and empowering culture where people are inspired to perform, given opportunities to grow, and recognised and rewarded for their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable—so we’re successful now and in the future.