Play a key role in resolving complex underwriting cases and strengthening technical capability for NFU Mutual
Coach colleagues and contribute to improvements as Motor and Property Underwriting team introduces improved ways of working
Hybrid working on offer – spend 40% of your week working from either our Bristol or York offices, with up to 60% homeworking
You’ll join our Motor and Property (M&P) Underwriting team as one of a dedicated team of senior technical specialists, working closely with Underwriting team Leaders and underwriting colleagues.
You’ll manage complex, high value and contentious cases and referrals, making sound decisions within agreed authority, policy and regulatory requirements. You’ll also provide technical guidance to colleagues, support authority progression and help teams deliver strong customer outcomes and performance objectives.
A central part of the role is coaching and mentoring underwriting colleagues. You’ll be assigned to support a team, working in partnership with their Team Leader, to build knowledge, confidence and consistent technical standards. You’ll monitor technical activity, identify risks and issues, and use performance and financial information to highlight trends and opportunities.
This is an exciting time to join the team as NFU Mutual introduces new technology and working practices across M&P underwriting. You’ll support the effective embedding of change and contribute to continuous improvement across underwriting processes, policies and customer service.
Hybrid working is on offer for this role – spending 40% of your working week at either our Bristol or York offices, with up to 60% homeworking.
This role will be known internally as: Regional Senior Technician – Underwriting
You’re an experienced underwriting professional who communicates clearly, builds trusted stakeholder relationships and keeps the customer at the centre of decisions. You take accountability for your work, manage priorities effectively and use sound judgement when resolving complex issues.
A supportive coach and collaborative team member, you can present technical information with confidence, use initiative to improve established approaches and help others develop their capability.
So, to succeed in this role, you’ll bring:
Motor or Home underwriting knowledge, ideally within personal lines
Experience of handling complex underwriting cases
Experience of coaching, training and providing constructive feedback to others
Experience of using data to make decisions / to identify improvements to underwriting processes and policies
Report writing experience is highly desirable
At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.
We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.
We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.
Salary £45,000 to £50,000 depending on experience
Annual bonus (up to 17.5% of salary)
Contributory pension scheme, up to 20%, including your 8% contribution
25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
A Family Friendly policy that helps you balance your work and family responsibilities
Access to savings at High Street brands, travel and supermarkets
£20 contribution to a monthly gym membership – subject to T&Cs
Health and wellbeing plan - cashback for dentist, opticians, physio and more
Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
Employee Volunteering - volunteer in the community for one day each year
Mentoring opportunities to help you grow your career
Unlimited access to Refer a Friend £500 bonus scheme
Life Assurance cover of 4 x salary
Employee discounts of 15% on a range of NFU Mutual insurance policies.
Salary sacrifice employee car scheme - subject to eligibility
We’re one of the UK’s leading general insurance and financial services organisations, and for over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us, so we’re proud to be recognised as “a great place to work”.
Our Gallup Exceptional Workplace 2026 award was not only awarded with Distinction, but it also marked us as the first UK based company to earn a Gallup Exceptional Workplace award for eleven consecutive years. We’ve also been consistently recognised by Glassdoor. We appeared in the Glassdoor Best Places to Work UK list in 2023, 2024 and 2026 — and in 2026, we were the highest ranked insurance business in the UK, highlighting our strong employee experience and the positive feedback our people share on the platform.
Additionally, we were named in the LinkedIn Top Companies 2026 list of “Best midsize employers to grow your career in the UK”, and we’ve been certified as a UK Top Employer by the Top Employers Institute in 2023, 2024, 2025 and 2026.
We offer a supportive and empowering culture where people are inspired to perform, given opportunities to grow, and recognised and rewarded for their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable—so we’re successful now and in the future.
