IT Operational Change Lead

IT Operational Change Lead

• Play a key role influencing safe and effective IT change across NFU Mutual


• Opportunity to build your leadership capability and shape change governance practices


• Hybrid 80% homeworking and 20% from Stratford upon Avon

About the role

As an IT Operational Change Lead at NFU Mutual, you’ll play a key role in enabling safe, effective and well-governed IT change across our product, service and supplier teams. Applying a risk-based change enablement framework, you’ll help ensure changes are delivered at pace while protecting service stability and supporting continual improvement.

Working within the IT Division, you will challenge and evaluate infrastructure, application and product led changes, ensuring risks are understood and minimised before implementation. You will chair governance forums, including change advisory boards, to enable informed, evidence-based decisions that support business outcomes.

You will take ownership of post change reviews and data led quality assurance activity, using insights to identify trends and improve change outcomes. You will also work closely with internal teams and suppliers, building strong relationships and influencing the adoption of best practice change enablement approaches.

This role is based in our Tiddington Head Office, just outside Stratford upon Avon. However, we understand how important a positive work life balance is, so to help you give your best, we offer great facilities when you want to be in an office environment and support working up to 80% of your hours from home.

About you

You are a highly capable IT change professional with a strong track record of leading change enablement in complex environments. You think critically and make well-informed decisions, applying a structured and organised approach to your work while maintaining a clear focus on service stability and delivery outcomes. You confidently influence and engage senior stakeholders, building trusted relationships across teams, suppliers and business areas to support effective decision making.

You bring a proactive and accountable mindset, taking ownership of outcomes and driving continuous improvement through insight-led thinking. You are comfortable coaching others, sharing best practice and helping to embed consistent and effective ways of working. With a strong customer focus, you ensure change activities are aligned to business needs and contribute to positive service and customer outcomes.

You are a natural leader who can balance governance with pragmatism, bringing clarity, direction and consistency to change enablement practices while supporting teams to deliver at pace.

To join NFU Mutual, you will also bring

• Proven experience leading IT Change Enablement across Agile, product-led and service-led environments, working across product teams, service owners and suppliers to support safe, controlled and well-governed delivery.


• Strong capability in applying risk-based Change Enablement governance, using a proportionate and pragmatic approach to balance delivery pace with service stability and minimise change-related risk.


• Experience chairing and facilitating governance forums such as Change Advisory Boards, enabling effective stakeholder engagement and informed, evidence-based decision making.


• Ability to lead post change reviews and deliver data-led quality assurance, using insights to identify trends, improve controls and drive continuous improvement in change outcomes.


• Experience using IT service management tools such as ServiceNow to support end-to-end Change Enablement governance, reporting and assurance processes.

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• Salary - £48,000 - £55,000 Dependent upon experience


• Annual bonus (up to 17.5% of salary)


• Contributory pension scheme, up to 20%, including your 8% contribution


• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme


• A Family Friendly policy that helps you balance your work and family responsibilities


• Access to savings at High Street brands, travel and supermarkets


• £20 contribution to a monthly gym membership – subject to T&Cs


• Health and wellbeing plan - cashback for dentist, opticians, physio and more


• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance


• Employee Volunteering - volunteer in the community for one day each year


• Unlimited access to Refer a Friend £500 bonus scheme


• Life Assurance cover of 4 x salary


• Employee discounts of 15% on a range of NFU Mutual insurance policies.


• Salary sacrifice employee car scheme - subject to eligibility

Working at NFU Mutual

We’re one of the UK’s leading general insurance and financial services organisations, and for over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us, so we’re proud to be recognised as “a great place to work”.

Our Gallup Exceptional Workplace 2026 award was not only awarded with Distinction, but it also marked us as the first UK based company to earn a Gallup Exceptional Workplace award for eleven consecutive years. We’ve also been consistently recognised by Glassdoor. We appeared in the Glassdoor Best Places to Work UK list in 2023, 2024 and 2026 — and in 2026, we were the highest ranked insurance business in the UK, highlighting our strong employee experience and the positive feedback our people share on the platform.

Additionally, we were named in the LinkedIn Top Companies 2026 list of “Best midsize employers to grow your career in the UK”, and we’ve been certified as a UK Top Employer by the Top Employers Institute in 2023, 2024, 2025 and 2026.
We offer a supportive and empowering culture where people are inspired to perform, given opportunities to grow, and recognised and rewarded for their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable—so we’re successful now and in the future.