Facilities Delivery Manager

Job Description

Facilities Delivery Manager

• Lead the delivery of facilities services across a diverse UK property estate


• Play a key role in contract management, compliance and service improvement


• Hybrid working with up to 20% homeworking and 80% at Head Office in Stratford-upon-Avon

About the role

As a Facilities Delivery Manager, you’ll take ownership of delivering high-quality facilities services across the NFU Mutual corporate property estate. Working within our Facilities Management function, you’ll ensure buildings are safe, compliant and operating effectively, while delivering excellent service to internal customers.

You’ll oversee both planned and reactive maintenance activities, working closely with contractors and in-house teams to ensure services meet agreed standards and provide value for money. You’ll monitor contract performance, manage supplier relationships and support tendering and mobilisation of new service contracts.

A key part of your role will be identifying trends, risks and opportunities to improve service delivery. You’ll work closely with stakeholders across the business including Property Helpdesk, Health & Safety, Risk and regional teams, helping to shape proactive solutions that support business continuity and customer outcomes.

Alongside operational delivery, you’ll contribute to financial planning, budgeting and forecasting, ensuring robust cost control and alignment with internal processes. You’ll also support wider projects and continuous improvement initiatives within the function. In addition you will also manage, coach and mentor two direct reports.

This role is based at our Head Office in Stratford-upon-Avon, with a blend of office and homeworking to support a positive work-life balance.

Please note, this role is know as Facilities Delivery Specialist internally

About you

You’ll bring strong experience within facilities management, with a focus on delivering high-quality services in a corporate or multi-site environment. You enjoy working collaboratively, building relationships with stakeholders and suppliers, and take a proactive approach to improving processes and outcomes.

To join our team, you’ll also have:

• Experience managing facilities contracts, including procurement, tendering and supplier performance


• Strong understanding of hard and soft FM services, including statutory compliance and health & safety requirements


• Confidence managing stakeholders and communicating effectively across different teams


• Experience supporting or leading teams, with the ability to coach and develop others


• Strong organisational skills, with the ability to manage budgets, priorities and competing demands

A NEBOSH or IOSH qualification and membership (or working towards) of a relevant professional body such as IWFM would be beneficial, along with a full driving licence which is essential.

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• Salary up to £55,000 depending on experience


• Annual bonus (up to 17.5% of salary)


• Contributory pension scheme, up to 20%, including your 8% contribution


• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme


• A Family Friendly policy that helps you balance your work and family responsibilities


• Access to savings at High Street brands, travel and supermarkets


• £20 contribution to a monthly gym membership – subject to T&Cs


• Health and wellbeing plan - cashback for dentist, opticians, physio and more


• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance


• Employee Volunteering - volunteer in the community for one day each year


• Unlimited access to Refer a Friend £500 bonus scheme


• Life Assurance cover of 4 x salary


• Employee discounts of 15% on a range of NFU Mutual insurance policies.


• Salary sacrifice employee car scheme - subject to eligibility

Working at NFU Mutual

We’re one of the UK’s leading general insurance and financial services organisations, and for over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us, so we’re proud to be recognised as “a great place to work”.

Our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction, but it also marked us as the first UK based company to earn a Gallup Exceptional Workplace award for ten consecutive years. We’ve also been consistently recognised by Glassdoor. We appeared in the Glassdoor Best Places to Work UK list in 2023, 2024 and 2026 — and in 2026, we were the highest ranked insurance business in the UK, highlighting our strong employee experience and the positive feedback our people share on the platform.

Additionally, we were named in the LinkedIn Top 15 Companies 2025 list of “Best midsize employers to grow your career in the UK”, and we’ve been certified as a UK Top Employer by the Top Employers Institute in 2023, 2024, 2025 and 2026.

We offer a supportive and empowering culture where people are inspired to perform, given opportunities to grow, and recognised and rewarded for their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable—so we’re successful now and in the future.