IT Solutions Specialist - Productivity Applications

Mott MacDonald is a global engineering, management, and development consultancy committed to delivering impactful work that shapes the future.

We are a team of over 20,000 experts working across the world in more than 50 countries.
We are proud to be part of an ever-changing global industry, delivering transformative work that’s defining our future. It’s our people who power that performance. As an employee-owned business, we invest in creating a space for everyone to feel safe and valued and empowered with the right tools and support.

Whether you want to pursue excellence in your specialism or broaden your experience with flexible roles across our business, you’ll be connected to a community of global experts championing you to be your best. Join us and shape your story with Mott MacDonald, where everyone has the opportunity to be brilliant.

Job Description:

Work as part of a team to ensure the stable and efficient delivery of the services within the Productivity Applications Delivery Team, with an emphasis on the components of the Microsoft 365 service / Office 365 Service.

Key duties and responsibilities include:

• Providing 4th level support for products in the portfolio of services provided by the Productivity Applications Delivery Team, with an emphasis on the components of the Microsoft 365 service / Office 365 Service.

• Providing level three and four support for products in the portfolio of services provided by the Productivity Applications Delivery Team, outside of the Microsoft suite.

• To take ownership of selected services within the Productivity Applications Delivery Team portfolio and move them through their service lifecycle.

• Develop long strategies, continual service improvements to facilitate the improvement of Productivity Applications through the service lifecycle.

• Proactively seek out information from the Microsoft Community to ensure that we are aware of the roadmap for the Microsoft 365 service / Office 365 Service.

• Ensure compliance with Mott MacDonald standards, policies, and regulations. To work effectively with the Change Manager to ensure change does not happen outside of the Change Control process.

Candidate Specification:

Essential:

• Experience of working in an IT Applications team.

• Understanding and experience of an IT Applications support model

• Broad knowledge of Productivity Applications especially the Office 365 components, including but not limited to:

• The Office 365 tenant

• SharePoint Online

• Exchange Online

• Office 365 Groups

• Microsoft Teams

• OneDrive for Business, including the sync client

• Office 365 Pro Plus

• Experience of IT service management processes.

Desirable:

• Experience of working in an IT Applications team as part of a multinational organisation

• Membership of the Microsoft 365 Club / Office 365 Club or similar

• Experience in service ownership

• Microsoft Office 365 MVP

• Basic Project Management skills

• Business Analysis skills

• Application development skills

• Microsoft IT certifications

• A relevant degree or equivalent is highly desirable or a BE/B Tech/MCA from a reputable institute.

• MCSA or MCSE or relevant certification in Microsoft Office 365

• Business Analysis Diploma or equivalent

• PRINCE 2 Foundation level

• ITIL V4 foundation

Personal Attributes:

• Passionate about technology and learning.

• Ability to balance demands and priorities and think clearly under pressure.

• Attention to detail and a focus on quality.

• Excellent conflict resolution, communication, and collaboration skills.

• Logical and analytical approach to solving problems.

Flexible working
At Mott MacDonald, we support our staff to create work-life balance which works for them and welcome candidates looking for career flexibility. We are open to discussing flexible working at interview stage.

Our benefits package is designed to enhance your experience:

• Agile working
• Critical illness and compassionate leave
• Paternity Leave
• Group term life insurance, and Group medical insurance coverage
• Career mobility options
• Short and Long-term global employment opportunities
• Global collaboration and knowledge sharing

Employment Compliance Requirement

As part of our global compliance requirements, all candidates must hold a valid Right to Work (RTW) document in India, which will be verified during the recruitment process.
Acceptable documents include a Passport, Voter ID, or Birth Certificate.
By applying, you confirm that you can provide valid documentation if and when required.