IT Services Specialist

At Mott MacDonald, we are driven by purpose and powered by brilliant people. As a trusted engineering, management, and development consultancy, we work with clients to solve complex challenges and deliver sustainable outcomes that make a meaningful difference for the communities we serve.

When you join us as an experienced professional, you will bring your expertise to work that matters while continuing to grow your career. You will collaborate with talented colleagues across disciplines and geographies, contribute your perspective, and help shape better outcomes through technical excellence, innovation, and integrity.

Build on your experience while helping shape what comes next. At Mott MacDonald, you'll work alongside talented people on complex and rewarding projects that make a real difference. We value fresh perspectives, encourage collaboration, and provide opportunities to expand your skills, take on new challenges, and grow your career. Whether you're deepening your technical expertise, broadening your leadership experience, or exploring new opportunities across our business, you'll be supported by a team that is committed to helping you succeed.

The Specialist III - Workplace Services is responsible for providing deskside and remote IT support for PCs, end‑user devices, and software across the region. Reporting to the Workplace Support Lead or IT Manager, this role ensures reliable, efficient, and effective delivery of Workplace Services while maintaining strong relationships with office and site contacts.

Essential Responsibilities:

• Provide deskside and on‑site support for PC hardware and software, printers, scanners, photocopiers, conferencing equipment, and other endpoint devices.

• Monitor and troubleshoot desktop‑related issues, including PC performance, connectivity, application problems, virus outbreaks, and standard service requests (e.g., new PC provisioning, PC moves, hardware upgrades).

• Deliver on‑site IT support for non‑desktop equipment such as network devices, servers, telephone systems, and server room infrastructure.

• Conduct routine office or site visits for non‑urgent IT incidents, emergency visits for urgent issues, and periodic inspections of on‑site IT equipment and server rooms.

• Work toward achieving service level and operational targets for incident management and request fulfillment; proactively escalate potential breaches to the regional Head of IT.

• Ensure relevant stakeholders are informed about new and ongoing incidents.

• Collaborate with local third‑party service providers to report, troubleshoot, and escalate technical issues.

• Assign tasks to IT contacts and super users in remote offices when appropriate, providing remote guidance to support task completion.

• Identify recurring problems and document known errors and workarounds for use by the Service Desk and other support teams.

• Maintain strong working relationships with key office and site contacts.

• Follow established processes to deliver Workplace Services consistently and effectively.

• Ensure all actions comply with Mott MacDonald standards, policies, and regulatory requirements, including adherence to change management procedures.

• Record all IT support activities in the IT management system.

• Perform infrastructure‑related tasks (network, server, storage) as directed by regional and global Infrastructure and Hosting teams.

• Provide “last‑mile” support for remote teams, assisting with hardware installation/removal, visual inspections, diagnostics, and other support needs.

• Support IT projects and office relocations.

• Identify and report issues with local office IT infrastructure—such as server room safety concerns—to office managers and relevant technical teams.

• Identify service improvement opportunities and own related actions within the Workplace Services Improvement Plan.

• Maintain accurate asset records for IT equipment.

• Performs other duties as assigned to support project and team needs.

Qualification Requirements:

• Minimum 1 year of desktop support experience, ideally on a service desk

• Qualifications in IT‑related subjects are desirable.

• Relevant Microsoft Desktop training preferred; working toward or holding an MCSA for Windows Desktop is ideal.

• ITIL Foundation Certificate is highly desirable.

Bring your expertise, curiosity, and drive to make a difference. If you are ready to join a collaborative consultancy where your perspective is valued, your growth is supported, and you are empowered to lead with integrity, we would love to hear from you.

Benefits & Rewards

Individual pay is determined based on several factors such as work location, education, experience, and unique skills.

In addition to base salary, Mott MacDonald offers performance-based bonuses and a comprehensive benefits package, giving employees a direct connection to our success.

Our comprehensive benefits package is designed to support the health, wellbeing, financial security, and professional growth of our employees. Eligible employees have access to medical, dental, and vision coverage, FSA and HSA accounts, company-paid life insurance, short-term and long-term disability coverage, and a competitive 401(k) plan with company matching. We also provide paid time off, paid holidays, caregiver leave, employee referral bonuses, professional registration and membership reimbursements, and tuition assistance to support continued learning and career development.

Collaboration at Our Core

At Mott MacDonald, we believe great ideas happen when we're together. Our hybrid approach centers on an in-office culture, with most of your time spent collaborating face-to-face and a minimum of three days per week in the office. We balance flexibility with connection, so you and your manager can choose how to meet clients, team, and personal commitments.

Equal opportunity is the law.

We seek to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they have the opportunity to contribute.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, creed, marital status, sexual orientation, gender identity, citizenship status or disability status.