IT Manager - Business Applications Operations

Job Description

Mott MacDonald

Position location: Newcastle, UK
Recruiter contact: Laura Kennedy

We’re a global engineering, management, and development consultancy.
Our purpose is to improve society by considering social outcomes in everything we do, relentlessly focusing on excellence and digital innovation, transforming our clients’ businesses, our communities and employee opportunities.

A fundamental part of this is respecting each person’s differences and striving to meet their needs.

We are proud to be a one of Glassdoor’s top employers to work for in the UK, as well as being recognised as a Top Inclusive Company in the UK.

Our values: Progress, Respect, Integrity, Drive, Excellence.

About the business unit:

Mott MacDonald’s support services are the driving force behind our organisation enabling us to run efficiently and effectively. The team works collaboratively to offer specialist advice, best practice and technology to all areas of our business specifically designed for our global reach.

About the role:

Working with IT Operations Centre Management, the Business Applications Manager will oversee the day-to-day operation of the 3rd line IT Business applications support Service.

The Business Applications Manager will play a pivotal role in ensuring that our applications perform to a high level while adhering to Mott MacDonald's policies and procedures.

Key duties and responsibilities include:

• ERP (Enterprise Resource Planning) Systems Knowledge: An understanding of ERP systems (preferably Deltek), including their architecture, modules, and functionalities.
• Functional Expertise: Business Processes: Knowledge of business processes across various domains (finance, supply chain, HR, etc.) to align ERP solutions with organizational needs.
• Problem-Solving Skills: Analytical Thinking: Ability to analyze complex issues, identify root causes, and propose effective solutions.
• Incident Management: Knowledge of ITIL methodology. Proficient in handling incidents, prioritizing tasks, and resolving issues promptly.
• Stakeholder Management: Excellent communication skills to interact with business users, 4th line IT teams, and vendors. Work closely with the wider applications teams helping to define support requirements and improvements to service across Business Applications.
• Vendor Coordination: Ability to collaborate with ERP vendors for support, upgrades, and enhancements.
• Leadership and Team Management: Managing a team of Business Application support analysts, assigning tasks, and ensuring productivity.
• Motivational Skills: Inspire and guide team members to achieve goals and maintain a positive, collaborative work environment.
• Customer Service: Deliver an outstanding customer experience by focussing on our employees needs and providing timely resolutions with clear and regular communication within the agreed SLA’s.

Candidate Specification:

Essential:

• Strong understanding of a global ERP system.
• Experience of IT Service management best practice, especially Incident, Problem and Change Management
• Excellent verbal and written English communication skills.
• Exceptional customer service skills.

Desirable:

• Degree or equivalent relevant qualification in an IT related discipline or relevant industry experience.
• Knowledge of ITIL Service Management best practices, ITIL V3/V4.
• Experience in ServiceNow or similar ITSM Tools
• Experience in providing support for Deltek Maconomy or other ERP system.
• Experience of working in a global organization.

Personal Attributes:

• Passionate about technology and learning.
• Ability to balance demands and priorities and think clearly under pressure.
• Attention to detail and a focus on quality.
• Excellent conflict resolution, communication, and collaboration skills.
• Logical and analytical approach to solving problems.

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Equality, diversity, and inclusion

We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they can contribute.

Accessibility

We want you to perform your best at every stage in the recruitment process. If you are disabled or need any support to enable you to apply or attend an interview, please contact us at reasonable.adjustments@mottmac.com and we will talk to you about how we can support you.

Agile working

Happy to talk Flexible Working and how we can support your responsibilities beyond the workplace.

We offer some fantastic benefits including:

Health and wellbeing

• Private medical insurance for all UK colleagues.
• Health cash plan to support you with every day health costs and treatments.
• Access to Peppy, providing free support from menopause experts for all UK colleagues.
• A variety of wellbeing support is available through our comprehensive wellbeing program, including access for you and your family.
• Ability to flex your salary to opt into a wide range of health benefits, many of which can be extended to your family too.

Financial wellbeing

• We match employee pension contributions between 4.5% and 7%.
• Life assurance equal up to 4 x your basic salary, with an option to increase the level of cover to 6 x your salary.
• Our income protection scheme provides a financial benefit, as well as absence and return to work support due to long-term illness or injury.
• Flexible benefits, including increased life assurance cover, critical illness insurance, payroll saving and will writing.
• As an independently owned business we share the financial success of the business with all our colleagues in various ways including annual bonus schemes.

Lifestyle

• A minimum of 33-35 days holiday each year, inclusive of public holidays and dependent on level, with the ability to buy or sell leave through our flexible benefits programme.
• Holiday entitlement increased to a minimum of 35 days after 5 years’ service.
• Variety of employee saving schemes and discounts from high-street retailers.

Enhanced family and carers leave

• Enhanced family leave policies, including 26 weeks paid maternity and adoption leave, and two weeks paid paternity/partner leave.
• Our shared parental leave matches maternity leave meaning we pay up to 24 weeks at full pay.
• Up to five additional days leave are provided for those with significant caring responsibilities, two of which are paid.

Learning and development

• Primary annual professional institution subscription.
• A broad range of opportunities to enhance both technical and soft skills through mentoring, formal training, and self-development options.

Networks, communities, and social outcomes

• Join a wide range of groups including our Advanced Employee Networks which support our LGBTQ+, gender, race and ethnicity, disability, and parents/carers communities.
• Make a difference within our communities through our social outcomes.

Apply now, or for more information about our application process, click here.