IT Architect - Service Management

Job Description

Mott MacDonald

Position location: Newcastle, United Kingdom
Recruiter contact: Laura Kennedy

We’re a global engineering, management, and development consultancy.
Our purpose is to improve society by considering social outcomes in everything we do, relentlessly focusing on excellence and digital innovation, transforming our clients’ businesses, our communities and employee opportunities.

A fundamental part of this is respecting each person’s differences and striving to meet their needs.

Our values: Progress, Respect, Integrity, Drive, Excellence.

About the business unit

Mott MacDonald’s support services are the driving force behind our organisation enabling us to run efficiently and effectively. The team works collaboratively to offer specialist advice, best practice and technology to all areas of our business specifically designed for our global reach.

Overview of role

In a strategic capacity, the Service Management Architect holds a pivotal position, responsible for designing and implement transformational innovative and scalable solutions that underpin the success of our business.

This includes not only the design of the Service Now solution but also the formulation of overarching strategies. This role entails close collaboration with multiple teams including comprising software engineers, project managers, and business stakeholders, to ensure business objectives are achieved and systems keep pace with technology trends.

• Formulate Service now strategy aimed at consistently deriving value from new functionality and capabilities.
• Collaborate with stakeholders to translate business needs into technical specifications.
• Guide Business
• Create detailed, high-level technical designs, prioritizing scalability, security, and performance.
• Select optimal technologies, frameworks, and platforms for system development.
• Offer technical guidance throughout the systems lifecycle.
• Enforce best practices, design standards, and architectural principles.
• Identify and address risks and anomalies in system designs.
• Conduct systematic audits to ensure compliance with architectural guidelines and industry standards.
• Stay current with emerging technologies, trends, and best practices in systems architecture.
• Collaborate with project managers and business stakeholders, providing technical insights for project planning and execution.

Key duties and responsibilities include

• Collaborate with Subject Matter Experts, IT Managers, and Product Managers to create system strategies that effectively address current and future business requirements.
• Conduct strategic assessments of IT product options, meticulously weighing architectural principles, cost-benefit analyses, and in-depth research.
• Offer technical expertise to Project and Operational teams, skilfully guiding them through intricate technical decisions.
• Leverage your technical prowess to lead and guide project and product teams, ensuring optimal outcomes.
• Establish comprehensive design principles and chart strategic product roadmaps tailored to your specialized domain.
• Promote a culture of technical excellence as a dedicated champion within both the IT environment and the wider business.
• Maintain a cutting-edge perspective by actively tracking technological advancements, and effectively communicate notable advancements to both IT management and stakeholders.
• Comprehend the distinctive strategies of diverse business areas to elevate the alignment of IT services.
• Collaboratively define pivotal service metrics in partnership with key business stakeholders.

Key Performance Metrics

• Ensuring IT Services are reliable and high performing, aligned with business goals.
• Architecting systems for efficient scalability, handling increased workloads without compromising performance.
• Implementing robust security measures to safeguard data and comply with industry standards.
• Meeting project timelines for timely system implementation and enhancements.
• Generating positive feedback by delivering systems with exceptional usability and functionality.
• Introducing innovative solutions while upholding industry standards and best practices.
• Exemplifying effective teamwork and communication within cross-functional teams.
• Skilfully resolving technical challenges during system development and implementation.
• Staying current with evolving technologies and best practices through continuous learning.
• Utilizing feedback to enhance system design and performance through iterative improvement.

Candidate Specification

Essential

• A sound knowledge of the principles of IT Service Management
• Experience working with ServiceNow
• Implementation and system architecture
• Integration
• Form and workflow design
• Development
• Experience providing technical guidance in a complex environment
• Experience working with senior stakeholders to understand corporate strategy

Desirable

• Certification as ServiceNow System Administrator
• Certification in ITIL Foundation
• Experience with HR Service Management and Finance Service Management
• Knowledge of business analysis techniques
• Experience working in an Agile development environment

Personal attributes

• Passionate about technical excellence
• Strong technical leadership skills
• Ability and strong appetite to understand new techniques and technologies
• Able to work both at a high level, providing strategic advice, and at a low level when detailed decisions are required
• Excellent verbal and written communication skills to display and communicate information to all levels of employees and management
• Strong ability to build stakeholder relationships

Equality, diversity, and inclusion

We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they can contribute.

Accessibility

We want you to perform your best at every stage in the recruitment process. If you are disabled or need any support to enable you to apply or attend an interview, please contact us at reasonable.adjustments@mottmac.com and we will talk to you about how we can support you.

Agile working

Happy to talk Flexible Working and how we can support your responsibilities beyond the workplace.

We offer some fantastic benefits including:

• Pension matched up to 7%
• Life insurance
• An annual professional institution subscription
• Continuous development opportunities – because we want you to thrive
• Agile/flexible working – because life isn’t 9-5
• Enhanced parental leave; shared parental leave policies – for parents and care givers
• Annual bonus scheme
• Flexible benefits that suit you, including ability to buy/sell annual leave entitlement, cycle to work & interest free season ticket loans
• Wellbeing support including access to an independent Employer Assistance Scheme, wellbeing champions and access to learning and support resources
• Access to our Advanced Employee Networks which support our LGBTQ+, gender, race and ethnicity, disability and parents/carers communities
• The opportunity to make a difference; learn more about our social outcomes

Apply now, or for more information about our application process, click here.