Flexa
Motorway • Brighton, United Kingdom

Customer Sales Specialist

Employment type:  Full time

3–4 days/week at home

A little flex time

Dog friendly

Apply now

Job Description

Are you passionate about delivering a fantastic customer experience? Do you want to be part of our friendly, diverse Customer Sales team in our buzzing Brighton office?

We are seeking a Customer Sales Specialist to join our Brighton team. This role is ideal for talented individuals with exceptional customer service skills.

This is not a cold calling job - you’ll be dealing with motivated customers who have contacted us and helping them to get the best deal possible. You'll receive full training in the role.

This is an opportunity to join an established, fast-growing company looking to disrupt and improve the car industry. It’s a rare opportunity to make your mark in a fun environment with enthusiastic colleagues.

What you’ll be doing:

  • You’ll be the first point of contact for car sellers, making a great first impression over email and on the phone (both inbound and outbound calls) whilst preparing their vehicles for sale by gathering detailed information.
  • You’ll be managing sellers' expectations on sale prices and providing fantastic customer service throughout your interactions with them.
  • You’ll be updating our internal systems, ensuring you capture all the vehicle details.
  • You’ll be dealing with general customer service enquiries.
  • Supporting the Account Management and Sales and Dealer Support teams where needed.

About Motorway

Motorway is the UK’s fastest-growing used car marketplace – our award-winning, online-only platform connects private car sellers with thousands of verified dealers nationwide, ensuring everyone gets the best deal. Founded in 2017, our technology-led approach has redefined the experience of selling a car, generating thousands of monthly car sales and helping us to grow to a team of more than 400 people across our London and Brighton offices.

Requirements

We are looking for someone with proven customer service skills and a passion for giving the best customer experience that will delight others. You’re going to need:

  • A friendly, positive personality with a willingness to work hard and as part of an enthusiastic team.
  • An organised working style with the ability to adapt to change and multitask working across different systems.
  • A strong attention to detail.
  • Excellent written and verbal communication skills.
  • Real ambition to develop your skills and be the best at what you do.
  • Ideally you may have some phone-based experience or you have a great telephone manner, and the ability to engage a wide demographic of customers.

Benefits

  • A competitive salary
  • BUPA health insurance
  • Discounted dental through BUPA
  • Discounted gym membership through BUPA
  • On-Hand volunteering membership + volunteering day
  • Hybrid working - opportunity to work from home one day a week (subject to approval)
  • Pension scheme
  • Motorway car leasing scheme - lease a zero-emissions electric vehicle at a significant discount
  • Enhanced maternity/paternity leave
  • Regular social events
  • Cycle to work scheme

Location: Brighton

Shift available: Sunday - Thursday 8:45am - 5:30pm

Equal Opportunities Statement

Motorway is committed to equality of opportunity for all employees. We work to provide a supportive and inclusive environment where all individuals can maximise their full potential. We believe our workforce should reflect a variety of backgrounds, talents, perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talents.

We welcome applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships

Company benefits

Health insurance
Enhanced maternity leave – 6 months fully paid
Enhanced paternity leave – 1 month fully paid
Cycle to work scheme
Volunteer days
Share options
Dog friendly office
Personal development budgets
In office massages
In office yoga classes
Faith rooms
Meditation space
Compassionate leave
Enhanced sick pay
Mental health platform access
Teambuilding days
Hackathons
Open to job sharing
Open to part-time employees
Location
82%
Employees are very happy with their working location freedom
Hours
81%
Employees are very happy with the flexibility in the hours they work
Benefits
59%
Employees are moderately happy with the benefits their company offers
Work-life balance
79%
Employees feel that they can switch off quite easily from work
Role modelling
78%
Employees feel that most people work flexibly
Autonomy
84%
Employees feel they have complete autonomy over getting their work done

Working at Motorway

Company employees

400+

Office locations

London & Brighton

Hiring Countries

United Kingdom

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024
Consumer Goods

Consumer Goods

Industry awards 2023

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