Customer Sales Specialist

Job Description

Are you passionate about delivering a fantastic customer experience? Do you want to be part of our friendly, diverse Customer Sales team in our buzzing Brighton office?

We are seeking a Customer Sales Specialist to join our Brighton team. This role is ideal for talented individuals with exceptional customer service skills.

This is not a cold calling job - you’ll be dealing with motivated customers who have contacted us and helping them to get the best deal possible. You'll receive full training in the role.

This is an opportunity to join an established, fast-growing company looking to disrupt and improve the car industry. It’s a rare opportunity to make your mark in a fun environment with enthusiastic colleagues.

What you’ll be doing:

• You’ll be the first point of contact for car sellers, making a great first impression over email and on the phone (both inbound and outbound calls) whilst preparing their vehicles for sale by gathering detailed information.
• You’ll be managing sellers' expectations on sale prices and providing fantastic customer service throughout your interactions with them.
• You’ll be updating our internal systems, ensuring you capture all the vehicle details.
• You’ll be dealing with general customer service enquiries.
• Supporting the Account Management and Sales and Dealer Support teams where needed.

About Motorway

Motorway is the UK’s fastest-growing used car marketplace – our award-winning, online-only platform connects private car sellers with thousands of verified dealers nationwide, ensuring everyone gets the best deal. Founded in 2017, our technology-led approach has redefined the experience of selling a car, generating thousands of monthly car sales and helping us to grow to a team of more than 400 people across our London and Brighton offices.

Requirements

We are looking for someone with proven customer service skills and a passion for giving the best customer experience that will delight others. You’re going to need:

• A friendly, positive personality with a willingness to work hard and as part of an enthusiastic team.
• An organised working style with the ability to adapt to change and multitask working across different systems.
• A strong attention to detail.
• Excellent written and verbal communication skills.
• Real ambition to develop your skills and be the best at what you do.
• Ideally you may have some phone-based experience or you have a great telephone manner, and the ability to engage a wide demographic of customers.

Benefits

• A competitive salary
• BUPA health insurance
• Discounted dental through BUPA
• Discounted gym membership through BUPA
• On-Hand volunteering membership + volunteering day
• Hybrid working - opportunity to work from home one day a week (subject to approval)
• Pension scheme
• Motorway car leasing scheme - lease a zero-emissions electric vehicle at a significant discount
• Enhanced maternity/paternity leave
• Regular social events
• Cycle to work scheme

Location: Brighton

Shift available: Sunday - Thursday 8:45am - 5:30pm

Equal Opportunities Statement

Motorway is committed to equality of opportunity for all employees. We work to provide a supportive and inclusive environment where all individuals can maximise their full potential. We believe our workforce should reflect a variety of backgrounds, talents, perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talents.

We welcome applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships