Customer Resolutions Advisor

Job Description

Location: Brighton

Shift available: Monday – Friday 8:45am-5:30pm

About Motorway

Motorway is the UK’s fastest-growing used car marketplace – our award-winning, online-only platform connects private car sellers with thousands of verified dealers nationwide, ensuring everyone gets the best deal. Founded in 2017, our technology-led approach has redefined the experience of selling a car, generating thousands of monthly car sales and helping us to grow to a team of more than 400 people across our London and Brighton offices.

About the job

Are you passionate about delivering a fantastic customer experience? Do you know how to turn a poor experience into a good one? If so, we want to hear from you!

We are looking for a Customer Resolutions Advisor (known internally as a Sales Support Specialist) to join our customer service team in our Brighton office. This role is ideal for anyone who cares deeply about people having amazing customer experiences. This is a rare opportunity to make your mark, in a fun, diverse and friendly environment with enthusiastic colleagues.

What you will do:

• You’ll be the kind, understanding voice at the other end of the phone (responding to inbound and outbound calls) to our customers.
• Answer general written customer service queries across all of our communication platforms.
• You will own post-sale customer queries collaborating externally and internally with other teams across the company to find a resolution.
• You'll be making an impact and trusted to use your integrity to deliver a quality outcome for both Sellers and Buyers.

Requirements

• You have a history of providing consistently excellent customer service.

• You have an organised working style with a strong attention to detail and the ability to manage your own workload.
• You are a friendly, positive personality with a willingness to work hard as part of an enthusiastic team.
• You have excellent written and verbal communication skills.
• You are able to problem solve and use your initiative, while adapting to new processes and systems quickly.
• You strive to understand and listen to the customer and seek customer-focused resolutions.

Benefits

• BUPA health insurance
• Discounted dental through BUPA
• Discounted gym membership through BUPA
• Hybrid working - opportunity to work from home one day a week (subject to approval)
• On-Hand volunteering membership + volunteering day
• Pension scheme
• Motorway car leasing scheme - lease a zero-emissions electric vehicle at a significant discount
• Enhanced maternity/paternity leave
• Cycle to work scheme
• A fun working environment with regular social events
• The chance to join a rapidly growing company that cares first and foremost about its people
• Fast career progression and the ability to develop your own skills and experience quickly

Equal Opportunities statement

Motorway is committed to equality of opportunity for all employees. We work to provide a supportive and inclusive environment where all individuals can maximise their full potential. We believe our workforce should reflect a variety of backgrounds, talents, perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talents.

We welcome applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.