Principal Technical Program Manager

Job Description

Overview
Microsoft is on a mission to empower every person and every organization on the planet to achieve more, and the Azure cloud is at the forefront of this mission. Are you interested in working for one of the most exciting products in Microsoft Azure, passionate about exceeding customer expectations and advancing Microsoft's cloud first strategy? Azure Customer Experience (CXP) team is searching for a customer obsessed Customer Experinece Engineer to work on a HPC environment, that can drive reliability engineering excellence and embody our culture of inclusiveness, growth-mindset, and unwavering dedication to diversity. We are a fast-paced agile team in a start-up like culture where you are empowered to help shape the future. Our “no dead-ends”, “whatever it takes”, “biased for action”, “make it better than ever” philosophy ensures that every customer can realize their full potential through the Microsoft Cloud. We are fast growing team, but we make sure we are committed to remain agile. Customer first, nurturing trust, high responsiveness, automation, SLO/SLI/SLA, blameless post-mortem, observability, monitoring, alerting, and toil reduction form the foundations of our code and we work with teams across Microsoft and external customers to ensure success. We work on exciting engineering challenges in a fun and supporting environment, with access to cutting edge technology surrounded by world-class engineers. Act as Principal Technical Program Manager (TPM) who will understand the High Performance Computing (HPC) architecture and constituent technologies used to provide the managed service for a strategic government account. Drives Engineering resource engagement to meet existing and future Program needs. This is a critical, high visibility and strategic TPM role that will require deep engagement into existing and new pipelines with engineering to ensure supportability, operability, maintainability and measurability for new architecture, releases, upgrades and working with multiple parties to ensure a successful runway to production.Anticipates highly complex product/solution-related requests or issues from internal or external stakeholders and plans accordingly. Drives communication strategy to internal and external stakeholders regarding program deliverables. This role is based in the UK. Regular travel between Microsoft offices in Reading, and the customer site in the South West of England should be expected with a number of days per week spent at the customer site

Responsibilities

• Driving force between Operations Engineering team, Program Team and other Engineering teams to ensure full engagement and alignment on program and managed service deliverables.
• Collaborate with customers and/or internal stakeholders to communicate strategy and align solution implementation timeline, provide updates, and adapt plans to changing goals.
• Represents Operational Engineering team engagement and feedback into new program deliverables (tools, HW/SW upgrades, services, suites and KPIs) so technical understanding of the architecture is critical, ensuring Operational needs are embedded into the design of new / enhanced program deliverables and ensuring Operations Engineering team are delivering on-target to program milestones, KPIs and Operational Requirements.
• Collaborates with multiple cross-functional teams of architects, engineers, and support to relay customer goals, evaluate suggested actionable solutions, and establish cadence for product adoption.
• Independently impacts complex platform/program strategies and solution approach widely for current and future customers. Proactively innovates from established plans and processes to better accommodate the customer capabilities and goals across multiple product groups in order to efficiently execute customer solutions and projects, scaling for highly complex solutions.
• Answers complex program/project management related questions and directs highly technical questions to the appropriate expert (e.g., developers, security engineers, feature project managers [PMs], other engineering product groups) for resolution.
• Rescopes and revaluates project as needed, independently. Proactively assesses customer satisfaction and synthesizes product acceleration feedback to aid in future customer deployment.
• Anticipates highly complex product/solution-related requests or issues from customers. Captures comprehensive and complex product insights based on customer needs and requirements to further develop the product, synthesizing insights across some customers. Answers complex program/project management related questions and directs highly technical questions to the appropriate expert (e.g., developers, security engineers, feature project managers [PMs], other engineering product groups) for resolution.
• Communicates with customers and engineers to identify root causes and blockers while providing updates and reassurances. Provides engineering team with necessary resources to address issues. Consumes engineering resources to proactively approach customer issues that are not clearly defined. Guides others to do the same.
• Acts as a trusted product advisor for the customer. Proactively identifies potential customer needs and plans for resolution.
• Consistently meets customer-identified needs. May help to define complex product and program strategy from customer interactions. Delves into customer conversations to discover unmet needs and starts to innovate processes to more efficiently accelerate customers, based on their capabilities and goals, across multiple product groups.
• Efficiently executes customer solutions and projects, scaling as possible. Closely collaborates with and coordinates teams of architects, security experts, and engineers to relay customer goals and enact actionable solutions.
• Collaborates with multiple cross-functional teams of architects, engineers, and support to relay customer goals, evaluate suggested actionable solutions, and establish cadence for product adoption.
• Resolves day-to-day issues within scope before escalation to other engineers. Independently impacts complex platform/program strategies and solution approach widely for current and future customers. Proactively innovates from established plans and processes to better accommodate the customer capabilities and goals across multiple product groups in order to efficiently execute customer solutions and projects, scaling for multiple/complex enterprises as possible.
• Identifies potential issue areas for implementation. Relays complex and innovative development opportunities and/or prioritizes customer goals in alignment with internal development. Contributes to and reviews training content to enable teams to expedite customer acceleration and integration. Provides best practices around scenarios and value proposition. Conducts internal learning sessions based on storytelling and/or business cases.
• Leverages complex understanding of pain points of field/sales organizations to address. Builds upon framework and guides others to evangelize (e.g., talking at different events, team meetings, articulate the value proposition) to key internal stakeholders about program updates. Espouses capabilities, impacting a wide breadth of organizations.

Qualifications

Required Qualifications (RQs):

• Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management OR equivalent experience.
• 6+ years of in-depth technical infrastructure (or data) knowledge.

Other Requirements:The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:Microsoft Cloud Background Check - This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. UK Baseline Personnel Security Standards; UK Security Clearance
This is a customer facing role and the expectation is to be at customer site (South West England) for 1-2 days a week (Accommodation expenses will be covered)

Preferred Qualifications:

• Master's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 8+ years experience in engineering, product/technical program management, data analysis, or product development.

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This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.