Customer Solutions Apprentice - AI-Enabled

Job Description

Overview

Location: London
Duration: 3 years 6 months
Salary: £25,200 per year
Opportunities: multiple spots available for future changemakers

Being a Microsoft Apprentice
Ready to kick-start your career and make an impact? As a Microsoft Apprentice, you’ll earn while you learn, build real-world skills, and work on projects that matter from day one. No coffee runs here—you’ll have a full employment contract and a seat at the table, shaping ideas that drive change.

And here’s the exciting part: you’ll dive into AI innovation and see how a frontier firm like Microsoft is rewriting the future. Think generative AI, automation, and tech that’s transforming industries—this is your chance to learn from the best, experiment with cutting-edge tools, and create solutions that make a global difference.

Bring your passion for solutions, people, and technology to life. Join Microsoft as an Apprentice and help create innovations that empower every person and every organisation on the planet. Your journey starts now—apply today!

You’ll work alongside dynamic teams in Enterprise Commercial or Public Sector, learning how big deals happen and how tech transforms industries. Join us as a Customer Solutions Apprentice and become part of a team that’s transforming how businesses connect. This isn’t about cold calls and spreadsheets – it’s about using AI tools, data insights, and digital platforms to make every interaction smarter, faster, and more personal.

You’ll learn the art of consultative selling while mastering next-gen tech that helps you predict trends, craft killer proposals, and keep customers smiling. Think of yourself as the bridge between innovation and relationships – supporting senior sales pros, collaborating with marketing, and experimenting with AI-driven strategies that make deals happen.

About the Teams

Enterprise Commercial focuses on large corporate customers, driving digital transformation and strategic partnerships. Public Sector works with government, healthcare, and education organisations to deliver technology solutions that improve services and empower communities.

Programme Details

• Duration: 3.5 years
• Qualification: Level 6 Degree Apprenticeship (BSc Professional Practice in B2B Sales)
• Study Mode: Blended learning (work-based + university modules)
• Includes AI-Fueled Selling Capstone and AI Sales License certifications

Why You’ll Love It

• Earn while you learn
• Gain a recognised degree
• Work with cutting-edge AI tools
• Build a career in a future-proof industry

Responsibilities

• Support Sales Teams: Assist with account planning, proposals, and customer engagement using AI-powered tools.
• Leverage AI Insights: Use predictive analytics and generative AI to personalise outreach and optimise sales processes.
• Collaborate Across Teams: Work with marketing, technical specialists, and partners to deliver integrated solutions.
• Learn & Grow: Dedicate time to structured learning, including modules on AI fundamentals, ethical AI use, and consultative selling.

Qualifications

• Curiosity and a passion for tech
• Strong communication and problem-solving skills
• A growth mindset and willingness to learn
• Interest in AI and digital tools for business

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.