Cloud Solution Architecture

Job Description

As part of our Global Delivery Team, you will use your engineering and architect skills to help our customers succeed with our wide range of Cloud AI and Platform Services. Come and join a thriving and growing team that provides world class engineering and professional services to our customers.

This opportunity will allow you to work with our customers as their trusted technical adviser around the range of solutions in our comprehensive solutions environment. You will deliver best in class engineering and architecture expertise/services, helping our customers to modernise and transform their infrastructure and platform services.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

We’re looking for a Cloud Solution Architect (CSA) to help customers migrate, modernize and secure their infrastructure, applications, and data on Microsoft Azure, laying the foundation for scalable, production-ready AI solutions. As part of the Cloud + AI Infrastructure team, you’ll deliver engagements focused on migration, modernization, operational excellence and resilient architecture using frameworks like Cloud Adoption Framework (CAF) and Well-Architected Framework (WAF). You’ll leverage existing Repeatable IP and execution engines for critical milestones, ensure infrastructure, application, and database readiness for AI workloads, and ensure successful deployment that accelerates adoption. You’ll work closely with customer IT leaders to design and implement scalable solutions, resolve blockers, and accelerate adoption of Azure services through repeatable IP and delivery excellence. With deep expertise across Azure infrastructure, applications, databases and hybrid environments, you’ll play a key role in helping customers unlock the full value of their Microsoft Azure investments. This role is flexible in that you can work up to 100% from home but the need to travel will depend on customer demand.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Build trusted relationships with key customer IT decision makers to drive long-term cloud adoption and serve as the Voice of the Customer—sharing insights and removing blockers through collaboration with Microsoft engineering teams.
• Lead architectural design sessions and deliver secure, scalable, and resilient infrastructure solutions aligned to customer business goals using frameworks like CAF and WAF.
• Own the end-to-end technical delivery results, ensuring completeness and accuracy of consumption and customer success plans in collaboration with the CSAM.
• Partner/Pod Leads in CSA GD need strong organisational skills to manage capacity and utilisation, plus experience coordinating delivery and partner engagement. Proven ability to lead complex projects, maintain governance, and drive customer adoption is essential. Strong stakeholder management, collaboration within Service Delivery Managers, and familiarity with Microsoft delivery frameworks are key. Leadership qualities such as mentoring and ensuring security-first practices complete the profile.
• Drive migration and modernization initiatives, including committed proof of concept and production milestones, across infrastructure, data, SAP, and AI workloads.
• Ensure customer environments are optimized for health, resiliency, security, and performance—enabling production-scale AI use cases.
• Deliver repeatable IP and contribute to centralized IP development to accelerate deployment and achieve targeted outcomes.
• Identify and resolve technical blockers to accelerate go-live and ensure delivery of excellence across key Factory engagements.
• Generate an incremental pipeline from each engagement by driving next best actions and aligning with Unified Enterprise Support (ES) priorities.
• Power BI, PowerApps, foundational skills in IAAS /PAAS/SAAS.
• Engage in technical communities, share best practices, and contribute to knowledge reuse to accelerate customer transformation and success.

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND a strong background in cloud/infrastructure technologies, information technology (IT) consulting/support, Cloud data engineering , network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
  • OR equivalent experience

Preferred Qualifications (PQs)

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND extensive experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
  • OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND expertise in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting
  • OR equivalent experience
• A proven track record working in a customer-facing role (e.g., internal and/or external).
• Strong capability working on technical projects
• Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.