Microsoft UK • London, United Kingdom

Client Solutions Manager - UK Strategic Sales, Microsoft Advertising

Employment type:  Full time

3 days/week at home

Fully flexible hours

Job Description

Overview

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.

Microsoft Advertising empowers the largest advertisers around the world to reach their maximum potential through paid search engine marketing, native and retail solutions on the Microsoft Advertising platform. We are seeking top performing Account Managers with digital paid media advertising experience who can drive revenue and increase client satisfaction by owning the day-to-day client management and driving campaign-level budget upsell and optimization opportunities that align to ROI goals of client and drive incremental revenue.

The Client Solutions Manager (CSM) enables Microsoft to better serve clients by applying obsession to what clients care about and need, ensuring our Microsoft Advertising story is valued and understood, and building and maintaining strong, trusted-advisor relationships with day-to-day practitioner contacts at advertiser/agency/tool provider. The CSM drives both revenue and client satisfaction.

The CSM is a core member of the account team focused on driving data-driven optimizations aligned with client needs, executing campaigns, and driving strong coordination or internal resources for excellence in execution of core tasks, account transitions, and client account health. This role is flexible in that you can work up to 50% away from the office.

This position is open to candidates that are currently based in the United Kingdom.

Responsibilities

Account Planning / Management

  • Proactively solicits feedback on additional needs, products, and features to develop targeted marketing strategies for clients; demonstrates a strong understanding of the client's business model to articulate growth opportunities; influences relevant stakeholders to drive change internally (e.g., Engineering, Marketing) and to enhance team capabilities, improve Microsoft offerings, and adapt Microsoft's messaging to client.
  • Proactively expands strategic network of key internal and external partners for customers to ensure execution of core tasks and account transactions, and to provide seamless account management experience; grows sales and partner impact and engages key partners to develop, share, and promote client plan strategies that meet Microsoft and client business needs; scales business across regions/segments or globally.
  • Becomes an expert of client accounts, proactively monitoring all account activities (e.g., what to prioritize, managing escalations, billing, revenue flow, budget changes) to ensure account health and elevate client's business.

Sales Focus

  • Leverages relationships with key client contacts; seeks client feedback (both formal and informal) regarding ways to acquire/retain/grow more of their business and to identify and understand the drivers of satisfaction; helps in the creation of long-term strategies aimed at maintaining levels of client satisfaction; anticipates issues/risks on customer satisfaction, identifies drivers of dissatisfaction, determines the root cause of problems, and removes blockers; establishes recovery action plan to improve client's overall experience.
  • Educates clients on Microsoft's strategy and other products and services as well as the benefits of the Microsoft Advertising platform and other features of the digital portfolio; establishes the business value of Microsoft's advertising services and their competitive advantages; tailors solutions that perform to clients' key performance indicators (KPIs).
  • Adopts Microsoft sales strategies (e.g., Challenger Sale), identifying clients' needs and uses it as the basis for tailored sales approach; handles main objections from clients.
  • Proactively leverages Unified Client Management (UCM) functionality (e.g., account management, opportunities, tracking and reporting), other tools (e.g., customized performance dashboards, data, insights), ad hoc opportunities, and directed tactics to identify ways to increase performance, satisfaction, and upsell opportunities that link back to client's key performance indicators (KPIs) and result in revenue growth; guides others in using UCM and shares best practices; drives product and tactic improvement through UCM; recommends relevant One Microsoft solutions to external clients.
  • Develops compelling, value-proposition presentations and specialized business plans for clients that showcase Microsoft products and solutions to generate business and upsells; shares overall plans with internal partners and peers; assists Account Executives in presenting and/or presents business plans to clients to accelerate the closing of deals.

Client Engagement

  • Proactively develops a strong, comprehensive understanding of clients' marketing needs and their competition and market trends and anticipates clients' needs to deliver new insights on clients marketing strategies; delivers advertising solutions into overall marketing strategy.
  • Proactively owns and elevates relationships as a partner throughout multiple levels at the customer's organization; adopts Microsoft sales strategies (e.g., Challenger Sale) mindset to secure buy in and execution.

Industry Knowledge

  • Acts as a thought leader on industry trends as well as of technology and key performance indicators (KPIs); leverages competitive knowledge to elevate client’s success and help create solutions that can generate positive revenue impact for the business.

Qualifications

  • Strong work experience (e.g., Digital Advertising Sales, Advertising, or Marketing with a focus on digital advertising)
  • OR Bachelor's Degree in Digital Advertising Sales, Marketing, or related field AND proven work experience (e.g., Sales, Advertising, or Marketing with a focus on digital advertising)
  • Experience of online media and search engine marketing experience required
  • Understanding of the online advertising industry including current trends
  • Proven track record of exceptional performance and high productivity
  • Excellent communication and presentation skills
  • Demonstrated ability to consistently meet or exceed revenue goals or targets
  • Proven ability to understand customer needs, create and deliver customised, customer-focused pitches and solutions
  • Strong analytical skills
  • Passion and curiosity for technology as an enabler for customer and company growth
  • Ability to travel up to 25% as appropriate

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Company benefits

Wellbeing allowance
Health insurance
Dental coverage
Gym membership
Mental health platform access
Buy or sell annual leave
Shared parental leave
Matched pension contribution
Charity donation scheme
Employee assistance programme
Employee discounts
Volunteer days
Fertility treatment leave
Open to compressed hours
Open to job sharing
Fertility benefits
Enhanced sick pay
Enhanced sick days
Compassionate leave
Travel insurance
20 days annual leave + bank holidays
Enhanced maternity leave
Enhanced paternity leave
Adoption leave
Childcare credits
Carer’s leave
Cycle to work scheme
Faith rooms
Annual bonus
Annual pay rises
Company car
Hackathons
Open to part-time employees
Pregnancy loss leave
Life insurance
Equity packages
Financial coaching
Relocation packages
Sabbaticals
Location
83%
Employees are very happy with their working location freedom
Hours
81%
Employees are very happy with the flexibility in the hours they work
Benefits
67%
Employees are largely happy with the benefits their company offers
Work-life balance
63%
Employees feel that they can switch off quite easily from work
Role modelling
74%
Employees feel that most people work flexibly
Autonomy
79%
Employees feel that they can mostly manage how they get their own work done

Working at Microsoft UK

Company employees

Globally: 220,000

Gender diversity (male:female)

67:33

Office locations

London, Reading, Cambridge, Romsey, Manchester, Edinburgh

Hiring Countries

United Kingdom

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024

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