Water Park Team Leader

Job Description

What you'll bring to the team

Role Summary

With a strong focus on both staff and guest obsession, the Water Park Team Leader plays a key role in creating an exceptional guest experience and making this one of the best places to work. This is a guest-facing, frontline leadership role supporting daily operations within an assigned zone of the Water Park.

As a Water Park Team Leader, you will act as a fully trained and certified subject-matter expert on water attractions, serving as a role model for safety, service, and professionalism while supporting your team and ensuring smooth, efficient operations.

Key Responsibilities

Role Modeling & Team Leadership

• Lead by example by ensuring all team members follow water park safety competencies and proper aquatic safety practices.

• Support efficient daily operations while consistently delivering excellent guest service.

• Act as a trusted frontline leader, communicating effectively with zonal and management leadership.

• Notate and report daily operational occurrences and assist leadership with issue resolution.

• Participate in shift briefings to review daily priorities and assignments.

• Monitor staff breaks to ensure proper coverage and smooth rotations.

• Complete presentation and safety checklists to ensure cleanliness and operational standards are met.

• Support opening and closing procedures in accordance with established guidelines.

• Serve as the first point of contact for guest inquiries, resolving concerns professionally and positively.

Qualifications & Experience

Experience & Qualifications

• Previous experience in a guest-facing role (theme park, resort, or similar environment preferred).

• Strong communication, teamwork, and leadership skills.

• Basic math and computer skills preferred.

• Ability to work flexible schedules, including evenings, weekends, and holidays.

• Must obtain and maintain StarGuard ELITE Lifeguard Certification.

Benefits

🎉 Benefits of Joining Merlin Entertainments! 🎉

🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!💼 401(k) Program: Save for the future with company matching contributions.📚 Tuition Reimbursement Programs: Get support for further education and career growth.🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

Pay Range

USD $17.25/Hr.