VIP Guest Experience Host

Job Description

What you'll bring to the team

Fancy being part of the ultimate viewing experience in the heart of London? Of course, you do! At 135 metres the world-famous London Eye is the UK’s most popular paid for visitor attraction, and we’ve got our Eye out for VIP Experience Customer Service Assistants to join our passionate team in delivering the most moving experience in London.

As one of our VIP Customer Service Assistant you will be part of a dynamic and diverse team providing best-in-class experiences to our guests. Whether serving champagne and canapes inside a Pod, helping guests check in at the VIP desk, serving them a refreshment in the exclusive Eye Lounge, or being the first point of call for all guest queries. You will represent the Hospitality department and all of the amazing things that we do. Your passion for the lastminute.com London Eye, and customer service will shine through daily and drive your enthusiasm for the success of the department.

Please note that due to the fact this role involves serving alcohol we can only accept applicants that are aged 18 and over.

The attraction is open daily and so flexibility will be needed as shifts will include weekends and bank holidays as required.

Qualifications & Experience

• Experience of consistently delivering excellent guest service on a face-to-face basis, (ideally from within the retail, hospitality, or the entertainments industry)
• The ability to work to a high standard within a lively and often pressurised environment
• The ability to 'think on your feet' and take ownership of issues that may arise
• A reliable, customer focused approach
• Experience of cash handling, but full training will be provided
• A flexible approach to working hours

Benefits

• 25% discount in our retail shops and restaurants
• 40% online LEGO discount,
• Access to an exclusive employee discount website
• Local benefits
• Merlin Magic Pass – allowing your friends and family free entry into our attractions globally

If you have any questions or require assistance due to a disability, medical condition or being a care leaver, please contact us by email at gatewayuk.recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.

Pay Range

GBP £13.49/Hr.